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Cannot re-instal Acronis 2013

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I was using W8.1 and Acronis 2103 worked perfectly.

I have upgraded my PC to Windows 10 and Acronis failed to run. I deleted the program, tried to reinstalled it but cannot get beyond the adding new upgrade and previous numbers. It gives no option to proceed.

My upgrade started VUMPJW4R-3PR7FS8C.... and the previous was UA2HT71P-8NE383H9.......

What do I do now?

Looking at the user programmes it would seem that I only purchased the Acronis 2011 version so how does my email from Clevebridge show ref no 46808365 True Image 2013 upgrade with the above ref numbers?

Les

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Hav you checked in your personal Acroniis web account.
But in order for the serials to appear within that account, yuu need to have taken the extra steps to have registered them yourself.

The 2013 did not support Windows 8.1. In fact, Acronis gave free 2014 replacment for months. This free exchange was listed in the forum for months before the program was ended.

If you had 2013 installed as an upgrade, you would have need both the 2011 serial and the 2013 serial at time of 2013 install.

If you want to revert to 2013 and Windows 8.1, perhaps you have a full disk image backup of when 2013 was installed and you can restore your backup.

Thanks for the reply.
I now realise that Acronis 2013 will not run under Windows 10. It's a shame but there you go.

Please consider this matter now closed as I have now tried the 30 day evaluation of Acronis 2016.

Les

Thanks for the reply.
I now realise that Acronis 2013 will not run under Windows 10. It's a shame but there you go.

Please consider this matter now closed as I have now tried the 30 day evaluation of Acronis 2016.

Les