Cannot reconnect to backups after re-installing Acronis True Image 14 after a Disk failure

Hello Colin, thank you for the screen shots from your system and welcome to this user forum.

My first recommendation, based on the error message, would be to perform a validation of your backup image(s), you should only need to select the most recent backup image, i.e. My_partitions_inc_b1_s7_v1.tib and Acronis will try to validate the complete version chain for that set of backup images (My_partitions_full_b1_s1_v3 plus all the following incremental images).

When you say that you "need to recover some files / software from the backup of my C-drive." - please note that Acronis will not allow you migrate installed programs from your old installation of Windows 7 to the new installation on your C:\ drive.  If you need to recover your programs, then you will either need to reinstall these again on top of your fresh install of Windows 7 on the SSD, or else, recover the entire C:\ drive from your backup image.

You can recover individual files and folders from your backup image but please do not try to restore any files or folders into the main Windows 7 folders, i.e. Program Files, Windows, ProgramData etc - only restore into your own user folders, such as My Documents, My Music etc.

Hi

Thanks for the feedeback.

I tried validating it but it didn't work - maybe I'm doing it wrong.

I used Windows Explorer to go to the directory, they're in, right-clicked on the latest, and selected Validate. That kicks into True Image, which then fails with the same error. I've attached screen shots.

Thanks again for your help.

Colin, that was fine for the way to get to the Validate option, so you are not doing anything wrong here.

Have you tried working your way backwards through the earlier incremental backup images, i.e. we know that _b1_s7_v1 fails to validate, so next try to validate _b1_s6_v1 and see if that succeeds or not?  After that, try _b1_s5_v1 and so on - this is only necessary if the previous image fails to be validated successfully as the validation process will walk backwards through the version chain back to the Full backup that heads the chain.

From your second error image, I can see that ATIH 2014 has added in your Windows System Image backups to your task list from your D:\WindowsImageBackup\ folder which is a feature not present in the later versions of the application.

See the ATIH 2014 User Guide for details about recovering from a Windows System Image (VHD) backup

Thanks again, Steve.

I've tried all the others and unfortunately get the same result on all.

The Windows backups it's showing on the D drive unfortunately pre-date a couple of things I'm trying to recover.

I think maybe I have to chalk this one down to experience. I do need to work out why I can't access them though. Otherwise, what's the point of backup software if you can't recover from a crash!

Thanks again.

Colin

Colin, I am sorry to hear that all of your backup images cannot be validated - I would normally suggest running a CHKDSK to check for any disk errors if this was a normal internal or external hard drive, but as this is a remote NAS drive that you connect to via WiFi, you would need to check to see what drive health functions are offered by the NAS OS.

The other check I would recommend is making a new smaller backup and checking that you can validate that too.

One final way that you could check things here would be to use the Acronis bootable rescue media to try validating your backup images on the NAS - you will need to verify first of all that you can see the NAS drive from the bootable media, and if not, then resolve that too.  See KB document https://kb.acronis.com/content/46015 for help in this area if needed.

Colin, your backups may still be usable.  To rule out an issue with the NAS or network share, see if you can copy an existing backup to another drive (external USB).  

Assuming you can copy the backup files (make sure you get all of the ones in the same version chain .. all fulls and all incremenatals preceding to the one you want to recover from).  Then attempt to add the backup from the USB drive into your acronis console and try to recover with it.  Alternatively, and probably easier, once you have the backup files copied onto a "local" USB drive, just double click on the first .tib in the backup version chain (# 1 in a full or the most current incremental) in that backup and see if you can navigate through the .tib in Windows Explorer and then copy and paste files you want to recover to a new location on your main PC.  If that's still problematic, try booting to the offline bootable recovery media and restoring from the "local" USB version of the copied backup and see how that goes.

If you can get the data recovered from the USB drive, but not the NAS, at least it points the issue back to the NAS (permissions, drives, security, something other than the backup itself being corrupted or unusable).  If that's the case, at least you have a work-a-round  for the time being to get a recovery going unntil you can figure out the deeper issues with using the NAS.  

Best of luck.

Colin,

In addition to Steve's and Bobbo's helpful suggestions....  Just wanted to add...  Backing up over wifi is NOT recommended...  Its just not reliable. You may want to reconsider this moving forward.