Cannot restore from TI14 Non Stop Backup, 0kb files

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 0

Hello

I hope someone can point me in the right direction here, although from reading all the similar posts I'm guessing I'm stuffed.

I had the trial version of TI14 installed on my wife's laptop, Windows 7 x64 and had setup a non stop backup. The hard drive died after the laptop was dropped.

I replaced the hard drive, but I am unable to restore from the image. I have tried again with TI14 the same version that was used to create the backup, it is shown correctly and all files are listed in Acronis with the correct file sizes, but when I restore, the files are either not restored at all or they are restored as 0kb empty files. The most important files are the pictures and videos which appear to be the only ones affected by this problem. What seems odd though, is the all pictures in the "Pictures" folder restore correctly, but any that are in subfolders within there have these problems. It is the subfolders that I desperately need to recover.

I have tried various methods to restore it:
-Restoring within Acronis
-Mounting the archive (gives the error "Cannot assign a drive letter to a partition from the backup archive")
-Browsing the archive in Windows Explorer (gives the error "No such interface supported")

Is there a way I can manually extract or access the archive using any other software apart from Acronis? I have also tried a trial version of TI16 and get the exact same results as above.

Any help appreciated, as soon as possible please as my wife is going nuts

Sat, 11/26/2016 - 10:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 111
Comments: 29781
mvp

Robert, welcome to these user forums.

First, please see the ATIH 2014 User Guide: Recovering partitions protected with Acronis Nonstop Backup for general guidance regarding this question.

Second, I would recommend using the Acronis bootable Rescue Media to attempt the recovery of your NSB data - if you have a system with either ATIH 2014 or later installed, then this can be created from within the application using the Rescue Media Builder tool, otherwise, if you have an Acronis account where you have registered the product, then look to see if you can download the Rescue media as an ISO file (CD image file to be burnt to optical media).

If you have only ever had a Trial version of the Acronis True Image product, then you will need to open a support ticket with Acronis and see what help they would be willing to give you.  Normally, for registered Acronis users, Recovery issues are supported. 
See post: 18623: How to get Technical Support: Tips, Tricks and Useful Information which states:

2.    Trial product support
- Related to the issue with the trial version of Acronis Products
- free of charge
- valid within trial period
- 12x5
- provided via e-mail and chat
Response time:
-  3 business days via e-mail
 - immediate via chat

4.    Priority Pay Per Incident Support
- Related to the technical issues with the product
- Priced per incident
- Valid for 1 incident only
- 24x7
- Provided via e-mail, chat, phone
Response time: 
- 1 business day
- immediate via chat
- immediate via phone

5.    Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
-  3 business days via e-mail
 - immediate via chat

 

Sat, 11/26/2016 - 12:54
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