Cannot start TI2010 form Boot CD - a very bad support from Acronis

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I bought beginning of this year a Dell-Notebook Studio 1558 (Mainboard Dell 0NJWJR) with Windows 7. As I do on several PC’s I tried to start Acronis True Image 2010 from a Recovery CD. The Isolinux started, I see the main menu, and then I started True Image. After some seconds True Image ends without any operation and Windows begins to boot.
I sent a message to Acronis support at 31.03.2010. They ask me to send some further information about the PC, to send some files. So I did. They sent me several new ISO-Files to create a boot-CD and test it. From April to May I got and sent a lot of mails. All this measures were without any success. I’m not very sure, whether the support has understood my problem. After some weeks they asked the same questions and I sent the same information- and logfiles.
Meanwhile I tried to boot an old version (True Image 11), this version started. I sent this information to the support, but I heard nothing from the Acronis support since beginning of May. All my mails got no response.
Now, end of July, I got a mail from support, that up to now they have no solution for my problem and recommend to use Bart-PE (for Windows 7?? - I read, it's useful for WIN XP).
I’m very disappointed from this kind of support. It seems to me, that Acronis has ended its development regarding TrueImage, as they did with DiskDirector last year.
I think about to stop using Acronis True Image for backup and recovery. Windows 7 itself offers a better solution to start the system from a recovery CD and restore the system and data.

Sun, 07/25/2010 - 10:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Volker Schulze-Dammert,

Thank you very much for your post. I will definitely help you with this issue.

Please accept my apologies for all the trouble. I will notify our Management team so that we can avoid such procrastinations in the future.

If I can briefly explain the situation regarding our boot CD and Dell machines. This is a known issue between our boot CDs and Dell computers, when the Dell machine boots from the CD, it loads the Acronis graphical interface briefly and then reboots. We are still working on this problem to get it resolved.

The BartPE disk was suggested as a temporary workaround until we get this fixed. I went through your existing cases in our database where you were working on this issue with our support engineer, and we were trying to provide you with custom bootable CDs to see if they resolve the problem and collect reports from them. Those reports are very useful when investigating such issues. Please accept my sincerest apologies for the inconvenience.

I would really appreciate if you can try one more bootable CD that seems to resolve Dell related problems. I have offered it as a workaround to several of our Customers and it worked for them. I will follow-up with a private message in a few minutes.

Please let me know if you have additional questions or any other issues.

Thank you.

Wed, 07/28/2010 - 18:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 5
Comments: 8

Hello Anton,

meanwhile I got the new ISO-File, burned a CD and booted the Dell-PC. TI runs without any problems. I tried to backup a partition successfully. I didn't try to recover, but I assume, that it will work.
Thank you for your support.

Volker Schulze-Dammert

Thu, 07/29/2010 - 15:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Volker,

Thank you for your reply.

I am very happy that the initial problem has been resolved.

You are very welcome and should you need additional assistance, please do not hesitate to contact us.

Thank you.

Thu, 07/29/2010 - 16:24
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.