Cannot Uninstall Acronis True Image 2014 on Windows 10
I have a system that was upgraded to Windows 10 that had Acronis True Image 2014 on it.
- I have tried to uninstall from the Control Panel in Windows 10 and it says that there are no components installed.
- I have tried to run the installer and select uninstall from there, and the install program crashes.
- I've tried running the Acronis 2014 Cleanup Tool, and the tool won't run, saying wrong version of Windows.
How do I remove Acronis 2014 from a system that was upgraded to Windows 10?

- Log in to post comments

That seems to have worked, Thanks.
Hard to image a cleaner designed to uninstall a program after failed uninstalls, and the cleaner won't run!
- Log in to post comments

I had a Hail of a time cleaning out Acronis after I switched to Macrium Reflect (and Macrium works much better). I uninstalled it using Revo Uninstaller Pro which also has a function to search the registry and folders for leftovers. Even after running Revo Uninstaller Pro there were still many fragments left in the Registry. I had to manually edit the Registry and remove everything. I don't recall if anything was left in startup but I don't think it was.
- Log in to post comments

1). 2014
The utility removes Acronis True Image Home 2011, 2012, True Image 2013, and Acronis True Image 2014 and its components from Windows
https://kb.acronis.com/content/34876
34876: Acronis True Image 2014 Cleanup Utility
2). 2015
The utility removes Acronis True Image 2015 and its components from Windows
https://kb.acronis.com/content/48668
48668: Acronis True Image 2015: Cleanup Utility
- Log in to post comments

The point is that the uninstaller doesn't work if you have Windows 10. It won't even run as it does a Windows version check, sees that you have Windows 10, and then exits.
- Log in to post comments

You did not tried : 2015
The utility removes Acronis True Image 2015 and its components from Windows
https://kb.acronis.com/content/48668
48668: Acronis True Image 2015: Cleanup Utility
- Log in to post comments

You apparently didn't read the original post. Why would I want to run the utility to remove Acronis 2015 when the version that I was trying to remove was TI 2014? TI 2014 was installed on Windows 7, and then the system was upgraded to Windows 10. On Windows 10, the cleaner for 2014 would not run after a window version check, saying wrong version of Windows. I removed it with Revo Uninstaller as the cleaner for TI 2014 will NOT run on Windows 10.
- Log in to post comments

You apparently didn't know that 48668: Acronis True Image 2015: Cleanup Utility can clean 2015 and all previous year versions. See attached image for all version years. It's better to run 2015 which is latest version because it's Win 10.
Attachment | Size |
---|---|
298524-122527.png | 26.41 KB |
- Log in to post comments

Then they need to correct the KB article 48668: Acronis True Image 2015: Cleanup Utility at https://kb.acronis.com/content/48668 as it currently states:
This article applies to:
Acronis True Image 2015
They should include the other versions that it can also remove.
- Log in to post comments