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Cannot uninstall Trueimage 2012 during Windows 10 update

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My windows 7 laptop is being updated to Windows 10. However the upgrade is stalled with the message that Trueimage 2012 is incompatible and must be uninstalled. When I try to do the uninstall it progresses as expected but then rolls back. The messages in the error log do not mean much to me. How can I force the uninstall through.

error log  attached

Attachment Size
acronistrueimage.msi_.txt 4.73 MB
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https://kb.acronis.com/content/34876

The link above covers multiple versions of ATI.  It includes a section on uninstalling ATI 2012.

There are 2 items which could be interferring with your uninstall that are contained in the above link, with links on how to fix.

Hope this helps.

 

 

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