Cant activate.number of activations exceeded
i have 2 licenses for acronis true image 2012 home, i purchased both at different times but only ever used 1 license. i have 2 pc's but i cant remember which license was used on which computer, and when i try to activate i get the number of activations exceeded i have tried both licenses seperately but still the same error. even though i have 2 computers i have never installed ATI on 2 computers at the same time
Garry
This is one of the virtually unavoidable nuisances of the on-line activation scheme. it is very intolerant of technical violations, even if the user is "paid up in full." Some software makers build in some slack in the allowed activations so that home users don't get inconvenienced -- presumably someone trying to make a business out of violating licenses would go way over the slack but home users rarely would.
I just changed out my motherboard because the old one became unstable. TIH 2012 now is forcing me to activate because I changed some hardware. I think I used the above procedure to fix the problem, but I'm not sure since I have bought multiple copies of multiple years of Acronis over the years.
It will not allow me to create a ticket since I do not have a new enough version. Is there a way of getting help from tech support? If not, it means we are effectively renting this software, rather than buying it and that bothers me. If we can't get support for any problems, even ones that are not our fault, then we don't really own the product, in my opinion.
Any solutions to contact them?
All options for contacting support are here.
Yes, that is where I went. ALL of the options except community forum are greyed out. In other words the options to chat or call or send an e-mail are not available. Is there another way that I didn't see?
Yes, activation is hardware based, but you can deactivate form one machine and then activate on another. You can find that in the manual. Yous shouldn't need tech support, who is only going to read you instructions from the same manual anyhow.
Yes, you can, but only if the machine to deactivate from is still useable. In my case, it shot craps. How do you know which license is on a particular machine when that machine is dead and has to be replaced? I had the exact same issue with machine with Norton and their tech support fixed it. I was able to resolve the same issue with Windows by using techniques that Microsoft shows. Not so with Acronis, from what I saw. Did I miss it?
On an aside... to reach support. You have to type something (a question, issue, etc) before you are given contact options.
Still you should TRY as Scott suggests before contacting support. You need to confirm your inability to transfer the license first. This is covered in the manual and the KB article in my first reply.
Well one way is to deactivate them all. Deactivation doesn't have to be done from the machine that was activated. Each instance you restart will try tio activate again. voila.
Ahhhh. I had not thought of that. That could be of great value. Thank you, one and all.