Can't 'chat' with Acronis online

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Get a yellow star-like thing with an exclamation point inside when i submit message. i've allowed pop ups for www.acronis.com help

Tue, 03/13/2012 - 17:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Joe,

Thank you for reporting about the issue.

I've checked the ability to open a chat session from your account - it worked, so the issue might be related to the network connectivity or your browser.

I'd advise you to try using another browser, and check again whether you can enter the chat session. If problem is still present, please send us a screenshot of the issue.

We have a special sticky thread where we address Support related issues, we would really appreciate if you could post an update or additional questions there.

Thank you.

Wed, 03/14/2012 - 07:33