Can't get automated backup tasks to run!

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 4

I have purchased 3 copys for 3 customers Two on Vista and one on XP.

I can't seem to get automated backup tasks to run consistently.

My settings are pretty simple:

whole disk backup
run daily
incrementel
new full backup every 7 days

I am really frustrated, after hours of trying to get the tasks to run the end result was I was not able to charge a setup fee due to it not fully working.

Can someone pleaseee help me here.

Sat, 08/21/2010 - 16:49
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

 Hello CPR Computers!

Thank you for finding time to report about the issue. I'm very sorry for you've faced this inconvenience, and I will be glad to help you. 

Unfortunately due to the lack of information it's hard to identify the exact cause of the issue, but it looks like a Scheduler glitch. In order to resolve the issue please do the following

  1. Download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
    task zap
    This will erase all traces of all tasks.
  2. Update Scheduler as mentioned in this article
  3. Reboot the machine
  4. Recreate the tasks

Should the problem remain, please gather Acronis Info and System Report. After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Mon, 08/23/2010 - 11:54