Can't get NonStop started ... Windows 7 Pro issue?

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Hi,

Recently upgraded PC operating system from Win XP SP3 32 bit Home Premium to Win 7 64 bit Professional.

ATIH does not seem to like this new setup. Two issues standout,

1. I setup NonStop to monitor 4 different hard drives I have accumulated over time and assign them to NonStop to a 2Tb eSata external hard drive. I keep getting that 0x00D60021+0x0000FFF0 error. Further research has not helped me understand why and how to fix.

Since I have not done a non-stop previously, had to wait for the 2 TB hard drive to arrive, it is possible? that I am doing the process setup incorrectly but, it sure seems simple enough. Knowledgebase and forum searches did not help me.

2. Separtely, when I did a files backup of two separate hard drives, the backup was made but the processing window was stuck on "initializing" the whole time. It did not seem to effect anything when I just 'x'd out of this 'initializing' window.

Previous to Windows 7 Professional 64 bit upgrade, I had had no issues using AITH either to Clone my C Drive regularly and, also, a backup of two different hard drives, as touched upon in # 2., above, with no problems.

Ideas? Suggestions?

Thanks.

John

Thu, 09/02/2010 - 00:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 613
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What version and build of TIH are you using?

If it is possible can you try the external drive via USB rather than eSata. eSata can be flaky, but double check the state of your sata cable.

If it works via USB then the problem is narrowed down, if it doesn't then there is some other problem.

Sat, 09/04/2010 - 07:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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This is spooky!

I had this type of "non Stop backup won't start" when I used ATIH 2010 - just over a year ago!

After a protracted, well meaning but ultimately unsuccessful period of "support" I gave up, asked for and got a refund.

After building a brand new and gorgeous Win 7 64bit system and receiving deal offers via email I read a few reviews and convinced myself the product had improved enough for another shot. Yesterday I bought the upgrade to 2011 with the plus add on for a very good price!

Now the disk imaging, general file backup and disaster recovery seem to be working just fine and that's all I need really but I thought I'd just try the Non Stop Backup (the source of all the problems last year) just to see how much it had improved. After all, they've had loads of time to get it right and I'm running a 64bit system with 4gb ddr3 ram. You know what???

SAME PROBLEM AS LAST YEAR!

Has anyone got any idea what this problem is and how to fix it? OR do I have to send an email to the UK Support Manager again?

Wed, 12/29/2010 - 11:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Simon,

When you say 'bought the upgrade' do you mean you've installed an upgrade version of 2011 over the 2010 version?

Wed, 12/29/2010 - 11:47
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Colin

No, I uninstalled the 2010 version long ago when I still had my old PC.

2011 was a fresh install on a new box. I entered my new activation code (or whatever it's called) for the upgrade and then entered the code for 2010 to prove I had the license for the earlier copy.

BTW I've just gone into services.msc and restarted the afcdpsrv service and set it to restart itself if it failed again - I remember this from before!! It paused again but has just restarted as I'm typing this.

Clearly it's not happy and I'll switch it off soon as I don't want it messing with the overall stability of my system.

I can't believe this hasn't been fixed! It must be costing them a fortune in support calls.

(oops, it just paused again)

S

Wed, 12/29/2010 - 11:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Simon,

Thanks for the info.

I solved the problem of non-stop backup by setting up a software RAID redundant backup using two hard drives of the same size and make.

Very easy to setup in Windows 7. No problems. No hassles. Works 24/7 without attention.

I solved the AITH 2010 problem by uninstalling it. No more hassles.

John

Wed, 12/29/2010 - 15:24
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi John

Hmm, that's interesting - what's the theory behind that then? How would RAIDing up a couple of drives make a difference? Presumably the software still sees it as backup media. It obviously worked for you and I thank you for the suggestion but it would involve me in further expense of another 1TB USB drive. I think this should be fixed finally to work the way the manual says it should work.

Acronis state that an external USB 2.0 HD should be fine so it would be good if one of their support team could come back with a fix for this after all this time. Do any Acronis support staff monitor these threads? I think they probably should...

S

Wed, 12/29/2010 - 17:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Simon,

Waiting on Acronis to 'fix' this issue became the issue itself, of frustration and delay. The RAID solution is what, to me, NonStop was doing but, RAID works, for me. No monitoring and importantly an immediately duplicated and ready-to-go C Drive. Only have to re-assign as the new main C Drive should the original C Drive die, get corrupted, etc.

Bottom-line, I got tired of waiting on Acronis, wrote off the software as a bad investment. It became a matter of economics to me. My personal time cost of manually having to continue to make, supervise and manage periodic backups, system restores, mirror images, etc. The cost of a 1 TB these days seems to be $50, on sale, to $65.

How much is my time worth? Took 30 minutes to setup the RAID plus an automated 1-2 hours for the two drives to get in synch.

John

Wed, 12/29/2010 - 21:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ah John, the penny has dropped,

Absolutely see what you mean now. I find it incredible, but no surprise whatsoever, that the support people aren't monitoring these forums to pick up these little grievances and put a stop to them (cummon Acronis guys, prove me wrong....).

I shall carry on with the rest of their backup system as I said but will watch with interest (again) as they try to fix this non-stop-backup-that-keeps-stopping problem. Will it, I wonder, become enough of an embarrassment to them that they stop advertising the Non Stop element of their service until it actually works?

Incidentally, I went with the Genie non-stop product when Acronis refunded my money after 2010 and Genie's offering worked very well. Unfortunately the rest of their backup options weren't as good.

Well anyway, I'm glad RAID is working for you. When I can afford a Qnap NAS system I'll RAID four hot-swappable drives together and backup to Amazon S3.

All the best
S

Thu, 12/30/2010 - 00:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Non-Stop Back up will not function, despite repeated attempts (I followed instructions in 'content 3290 and 3337) to get it to do so but same problem recurs. After clicking onto control the function automatically switches itself back to the OFF position. Since my last e/m to you I have had no reply beyond an advert wanting me to update to their 2011 version - at further cost to me. I am definitely not happy with this product or Acronis' lack of response.

Sat, 04/02/2011 - 10:23
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Hello Ernesto,

Thank you for finding time to join us and report about the issue, I appreciate if, and will be glad to assist you.

Unfortunately due to the lack of sufficient diagnostic information it's hard to identify the exact cause of the problem, so the situation requires investigation. Could you please follow the steps mentioned in this KB article, gather the information requested, then submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 04/04/2011 - 19:05