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Can't install TIH 2010 PLUS PACK to TIH 2010

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I have a successful working, TIH on XP Pro. I accepted the email offer to add the Plus Pack and paid for it.
When I run the PlusPack installer I get the message:

"The installation was interrupted ....... To install Plus Pack for Acronis True Image Home 2010, the following component (English version) must be previously installed: Acronis True Image Home 2010 (13.0.6053)". TIH 2010 is installed, and is working, reported as version (build 6,029).

Any ideas please? Many thanks, Alan

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Alan Shaw wrote:
...... To install Plus Pack for Acronis True Image Home 2010, the following component (English version) must be previously installed: Acronis True Image Home 2010 (13.0.6053)". TIH 2010 is installed, and is working, reported as version (build 6,029). Any ideas please? Many thanks, Alan

Alan:

The installer is apparently looking for build 6053. You have an older build (6029) installed. You can download the current build from your account on the Acronis web site.

TI 2010 Plus Pack build 6053 will not install on my Windows 7 x64. Fails with Install interupted message..... TI Home 2010 version is also 6053. I have created a log file using the procedure outlined in other posts. The lines prior to "return value 3" are:

MSI (c) (9C:A4) [20:38:33:779]: Doing action: CAMsiAtihAddonCheckRestrictions
Action 20:38:33: CAMsiAtihAddonCheckRestrictions.
Action start 20:38:33: CAMsiAtihAddonCheckRestrictions.
MSI (c) (9C:A4) [20:38:33:779]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CAMsiAtihAddonCheckRestrictions'
MSI (c) (9C:C4) [20:38:33:779]: Invoking remote custom action. DLL: C:\Users\Al\AppData\Local\Temp\MSIC1D0.tmp, Entrypoint: MsiAtihAddonCheckRestrictions
1: MSIGEN:MsiAtihAddonCheckRestrictions started
MSI (c) (9C!34) [20:38:33:795]: PROPERTY CHANGE: Adding ATIHADDON_SOFRWARE_CHECKED property. Its value is '1'.
1: MSIGEN:Product '{67ED38A3-4882-448B-B44D-3428AB00D7D5}' found.
1: MSIGEN:MsiGetProductInfo failed with ERROR_UNKNOWN_PROPERTY error - 'Version'.
CustomAction CAMsiAtihAddonCheckRestrictions returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 20:38:33: CAMsiAtihAddonCheckRestrictions. Return value 3.
MSI (c) (9C:A4) [20:38:33:795]: Doing action: FatalErrorForm
Action 20:38:33: FatalErrorForm.

I have also tried the recommended uninstall and cleanup procedure with no change in result. Any suggestions would be appreciated.

You might find some help here.
http://forum.acronis.com/forum/9594

Thanx GroverH but I performed the entire procedure outlined in James Johnsons post 9594 and it had no effect on my problem.

Hello all,

Thank you for posting your question, I will be happy to help. 

Al,
The issue you are experiencing is unknown. I am sending you a Private Message, we will troubleshoot the issue and post the results later. 
Grover,
Thank you for your help. 
If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

I have the same problem installing 2010 Plus Pack with TIH 2010. Both were downloaded simultaneously earlier today. The TIH is build 7.046.

I too am running Win7 64bit. I've tried installing/uninstalling, avoided reboot between the two installs, but no matter what I do I get the same error message.

Any suggestions?

Hello Sean,

Thank you for posting your question, I will be happy to help. 

To find the exact reason of the encountered issue please obtain MSI log of the failed installation and contact Live chat service, our operators will do their best to help you.
To get the access to Live chat service one should go to this page, under Contact us click on the Start here button, select Have questions. From the pop up select Technical issue with product. Select FULL Version selection \Select product from drop down box.  Choose Live chat.
We are looking forward to hearing back from you. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.

Im getting the same error for build 6053

I have TIH 2010 installed
My build says I have 7.046

both were paid and downloaded today ???

Hello Doug,

Thank you for posting.

Please obtain .msi log file and contact our Live chat service, please see post #7 on how to do it. Our operators will help you. 

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Hi Oleg,

I was able to solve this by downloading the correct build.
could you please update the link from the email we get after we purchase the items. (download)
This would have saved alot of greif.

thanks

Doug

Hello Doug,

Thank you for your feedback.

I am happy that the issue was resolved. I will also forward your complain to our E-mail team so that this issue is corrected.

I am very sorry for all the inconvenience.

Let me know if you have any other questions please.

Thank you.