Can't log in via my acronics to cloud
When I try to log in via my acronics interface there is message that my password is wrong, I changed it twice, but it don't help.

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I also have this problem. I can log into the account webpage just fine but not from within the program. Using build 5551 which is an upgrade from True Image WD Edition.
From the program, I enter my credentials then click on the Log In button, it says "Logging in, please wait" for a few sec then brings up the log in screen again with a message at the bottom "Wrong credentials specified for connection to Acronis Cloud". My password is still filled in and if I repeatedly click on the Log In button it'll eventually log me in randomly. From the Event Log, during the times I'm able to log in, the entry says "Failed to get account information. There's also several entries of "Callback is not registered" and "The account cannot be found".
Other times it will log me in the first time I try but it still says "Wrong credentials specified for connection to Acronis Cloud" at the bottom. So, something is really messed up with the log in process. (see picture)
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Same to me, Logon on the website is working but no login with build 5551 to the cloud.
I tried several times, no success.
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Try the suggestions by Acronis found here
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I can log in to the web account no problem as always but the Cloud gives me an internal server error.
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Hello Everyone,
Thank you for your comments.
Currently the cause of this issue is unknown. To understand it better please contact our Support team and provide us with the following information:
1. AcronisInfo report.
2. .crt file which can be found here:
Windows XP: \Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\OnlineBackup\<YOUR_EMAIL>\client.crt
Windows Vista or Windows 7: \ProgramData\Acronis\TrueImageHome\OnlineBackup\<YOUR_EMAIL>\client.crt
where <YOUR_EMAIL> is the e-mail address that you use to log into your Acronis Online Backup account.
Please let me know if you have additional questions.
Thank you.
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I'm using Win7. There is no such client.crt file in that directory. Only file in there is config.xml.
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I was able to log in today and the CRT file is now created on my PC. I had not changed anything on my end so the issue was on Acronis' end.
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I have Acronis True Image 2016 Cloud. I can log into the website with my credentials, but when I try to log into the software there is an error. I have tried to change my password several times, but still can't log into the program. No error number is generated.
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Exact same problem for me on more than one computer. I tried the port and host exclusion settings that they provide, but that has also been useless. I have not been able to log in a single time since upgrading to 2016, regardless of Windows 7 or Windows 10.
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Just upgraded from 2015 to 2016.
Same problem - cannot login into my account!
Please help!!!!
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I had Acronis True Image 2016 on Windows 8.1 32 bit. I had constant errors with it. I set up multiple backups, but would get errors saying that backup destinations are not accessible at the completion of the backup, however the backup would complete in the correct destination, and was successfully validated. The error message indicated that the inaccessible backup directory actually was for a different backup scheme that saves to a different path, so it should not have been an issue with this particular backup. I deleted all my backup schemes and started with one new backup, but still got the same error relating to an inaccessible backup path that was different to the saved backup location that I had indicated. I contacted Acronis support and they explored my system via Team Viewer. The Tech ran some internal Acronis system report which indicated some error on the disk.
The disk is a mirrored raid 1 array (2 disks mirrored). I ran chkdsk as the Tech suggested, but no errors were found on the disk. I also ran Western Digital Data Lifeguard, but my two HDDs passed all tests. I then saved a Windows system image, which completed without error.
At this point I suspected that Acronis might be having some incompatibility with other software on the system, and that there was nothing wrong with my HDDs. I have also tested the memory, which has no errors.
I uninstalled Acronis and then upgraded the system to Windows 10 32 bit, which competed without error, and then reinstalled Acronis. Now, I am unable to sign into my account via Acronis. I changed my password twice, but still cannot sign in via the program, however signing in via a browser works fine. It seems that Acronis is allergic to this particular computer!
I have Acronis True Image 2016 installed on four other PCs on the home network and they work fine. All PCs have Bitdefender Total Security 2016, which I thought might be a problem, but only this particular PC has issues.
Any suggestions are welcome.
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Alex, please post any further questions / comments etc about ATIH 2016 in the Acronis True Image 2016 Forum and not in this one which is for older, unsupported products.
There was a problem with the Acronis Servers recently that should now be fixed which was reported in the 2016 forum.
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