Can't properly run backups anymore

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Comments: 2

For some reason, I now can't run backups on my system. Things were fine, and I was running backups on an every two day schedule. I went in to check on the logs and to my surprise, the backups started failing about a week ago - I really can't make head or tails out of the error. I already tried deleteing the scheduled task and creating a new one but I get the same error (See log portion below). I'm running "True Image Home 2009 (Build 9,796). Any advice on fixing this is greatly appreciated as I currently can't run backups.

The error that I get is: (Copied from log file)
"User name or password for the remote resource {0} is incorrect. Please check user name and password and type it again."
"(0xB03E9) Tag = 0x65E40AA0B4874B4 Specified file does not exist. (0x40011)"
"Operation has completed with errors."

Fri, 10/02/2009 - 18:34
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Frequent Poster
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Comments: 942

Hello Steven,

Thank you for using Acronis Products

When you map the drive, it becomes mapped only under your Windows account. Acronis True Image runs its tasks using the system account and so it is sometimes impossible to locate your mapped drive (especially when you are logged off). Please use the full UNC path (e.g. \\server\share\) instead of the mapped drive.

If the issue still persists please update Acronis scheduler using the following KB article

Sat, 10/03/2009 - 12:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Thanks for replying Dmitry. As advised, I looked into how to set the full UNC path. It was not apparent to me where to set this. For context, I tried to create a new full disk backup task. I was purely selecting check boxes (as opposed to providing a full UNC path) to select the entire system drive that I was backing up (C:) and then saving the backups in a ASZ partition (I have a whole drive devoted to this). The product successfully created a task - then when I tried to select the task and "run now" - it started, then halted with errors. As suggested, I updated the scheduler as advised then tried again with the same problem. I was successfully creating backups on a schedule for over a month, then I had a bad memory chip in my machine and the resultant problems required me to restore from one of the backups. My hardware is now working perfectly but I haven't been able to create a new backup since then - always with the same errors. I will attach my log file to this posting if you need to see it. I still have my original backups - but - I'm nervous that I'm now not creating any new ones.

Thanks!

Sat, 10/03/2009 - 13:40