Can't restore from NAS

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Posts: 14
Comments: 9

The PC has Acronis 2011 installed, and backs up every day to a network location.

I went through the restore screen calendar, chose the version, and it rebooted.
Upon resuming the restore process, it says it cannot find the file \\server\share\blahblah\lotsnumbers.tib. I have the option to retry same location, but no way to navigate to it or supply network credentials or anything.

First, why doesn't it work?

Next idea is to copy the backup to a local disk first. There seems to be no option to disentangle the correct incremental backup to produce a single file with that; nor instructions on which files might be copied and then how to convince Acronis to use them at the new location rather than ignoring them or complaining profusely.

It seems to me that this would be a common scenario: special boot can't access same location as running system, so copy file to a different media (perhaps using a different computer) first. In fact, I've done that in the distant past, when the files were more directly manageable.

Sat, 07/26/2014 - 01:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 8
Comments: 1344

Greetings,
Why doesn't it work?

Hard to say. How is the NAS configured? Static IP? Windows might be able to resolve the share, but the recovery environment cannot. Are you running the latest build for the version you own? Have you tried a boot CD?

I use a boot CD and can access .tibs saved on my NAS using it's IP or FQDN.... \\192.168.1.4 or \\QLEWIS.... I'm using WORKGROUP and can find my NAS under the "Computers Near Me" heading.... but have had to "help" some versions/builds of Acronis along by specifying the path during a restore operation... \\QLEWIS\Acronis\Backups... which typically brings up a prompt for credentials... wack, wack QLEWIS... and boom credentials prompt.

Sat, 07/26/2014 - 16:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 14
Comments: 9

The file server, and everything else at home, is DHCP. I'd be happy to tell it the IP address if it only had a place for me to put it! It's bad that it will retry at the same location but not let me edit that location or provide log-in credentials. Really, it should have stored the expected IP address at the very least with the information it passes to the boot-restore environment.

I checked, and it's the latest version of 2011.

Tue, 07/29/2014 - 05:02