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Can't start Backup & Recovery-Win 7 keeps stopping loading.

Thread needs solution

Have not been able to start Acronis TIM PC Backup and Recovery. Keep getting Win 7 error that says
"Acronis True Image has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is
available."

I have used Acronis backup software for Windows XP but no upgrades were offered for Win 7. I had forgotten how poor the support was until now. May have to complain to Amazon and ask for refund due to faulty product.

Running Windows 7 Professional (64 bit) on an Intel SSD HD. First time I have had any problems running software under this OS.

0 Users found this helpful

Hello Glenn,

Thank you for your post and welcome to our forum. I will do my best to assist you.

Please accept my apologies for the inconvenience. If you have any anti-virus software, please try disabling it and see if the program crashes again. If it does, you can always contact our Support team and get this issue resolved. Please include the following reports:

1. Dr.Watson crash dumps.

2. AcronisInfo report.

If you have any issues or additional questions, please let me know.

Thank you.