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Can't True Image Home 2010 program to run

Thread needs solution

Every time I try to start the program it locks up with the message that "Acronis True Image has stopped working". I can't get past that. The event viewer shows the following information for the error:

Faulting application name: TrueImage.exe, version: 13.0.0.6053, time stamp: 0x4afb5f13
Faulting module name: TrueImage.exe, version: 13.0.0.6053, time stamp: 0x4afb5f13
Exception code: 0xc0000005
Fault offset: 0x004248c0
Faulting process id: 0x3558
Faulting application start time: 0x01cb37417dc186ed
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Report Id: d3cf06f8-a334-11df-8f98-a4badbf9e2be

Details:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2010-08-08T21:35:14.000000000Z

EventRecordID 82983

Channel Application

Computer Jack-Alien-PC

Security

- EventData

TrueImage.exe
13.0.0.6053
4afb5f13
TrueImage.exe
13.0.0.6053
4afb5f13
c0000005
004248c0
3558
01cb37417dc186ed
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
d3cf06f8-a334-11df-8f98-a4badbf9e2be

I am running Windows 7 Home Premium on an AlienPC.

Any help would be appreciated.

0 Users found this helpful

Suggest that you uninstall this version 6053 and download the more current build 7046. Log into your registration page and the download will be available from there.