Clean Up Utility and Windows 7

Hello John Gillis,

Thank you for choosing Acronis Disk Backup Software.

Unfortunately, current version of CleanUp Utility does not support Windows 7. We will update it as soon as possible. You may use procedure of manual uninstallation as it described here. It was written for Windows 2000, but can be applied to Windows 7 too, just skip steps when you do not see registry value listed.

Thank you.

OK, I understand a little patience on my part is necessary :)

However, when I visit the 'here' link, I get a message saying something like, 'You are not authorized to use this page.'  I was logged in under my username but still couldn't get to that link.  How do I access it?

Thank you.

Yep, that web location is protected; they';ll have to send a diff link. While you're waiting for that, you can try searching the old forums for the cleanup procedure -- it came up often over the last several years iirc.

http://www.wilderssecurity.com/forumdisplay.php?f=65

Or if you're feeling industrious, you can delete c:\program files\common files\Acronis and c:\program files\Acronis and c:\documents and settings\allusers\ application data\acronis then search for and delete every rgistry entry containin "Acronis", "Fomatik", "Trueimage".

That will probalby be adequate for most purposes. The directory loactions will be diff for Vista; the above is for XP.

Any update on the clean up utility for Windows 7?

I don't really relish the idea of manually deleting all the registry entries by hand.

And giving instructions based on an XP install doesn't really cut it. It should not be at all difficult to provide a list of registry entries to be deleted.

Mal Evans wrote:

I don't really relish the idea of manually deleting all the registry entries by hand.

Last post in this thread might help.

http://forum.acronis.com/forum/6659

You might find Bodgy's last post more helpful. But jsut as a general commetn having a couple of reg tools on hand is often a good idea. ccleaner.exe, which is free (just google it) is very handy and very safe.

For more extensive reg work something like jvpowertools is very good. You can find and then clean out all the entries in just a few keystrokes.

sh

Mal Evans wrote:

Any update on the clean up utility for Windows 7?

I don't really relish the idea of manually deleting all the registry entries by hand.

And giving instructions based on an XP install doesn't really cut it. It should not be at all difficult to provide a list of registry entries to be deleted.

Hello all,

Please accept our apologies for the delay with the response.

I'd like to inform you that we've released a new Clean-Up utility that is compatible with Windows 7.

Acronis Clean-Up Utility uses two additional components. Please makes sure that the following components are downloaded and installed in the system:

• DevCon - command-line utility that is an alternative to the Windows Device Manager. This utility is required to remove Acronis traces from Device Manager. DevCon is included in Windows Vista by default. Read more in Microsoft Knowledge Base Article 311272.

  If there is no DevCon in the system, you can download it from Microsoft Knowledge Base Article 311272, and place it in Windows\system32. Or you can just run Acronis Clean Up Utility, and it will offer to remove Acronis True Image Backup Archive Explorer manually using the steps described in the article Removing Acronis Backup Archive Explorer .

• Msizap.exe - command-line utility that performs cleanup operations on the Windows Installer configuration management information. Msizap.exe is a part of Windows Installer CleanUp Utility. This utility is used to remove Acronis True Image Home 2010 configuration information from the system.

  If there is no Msizap.exe, then Acronis Clean Up Utility will offer to download Windows Installer CleanUp Utility from the Microsoft website.

1. After the required components are installed, please download Acronis Clean Up Utility, unpack and run it;
2. Please choose to delete all Acronis products from the system;
3. You will be asked to close Windows Explorer instances since this is necessary to remove the tishell.dll and timounter.dll Acronis files, which interact with explorer.exe;
4. You will be also asked to reboot the system to complete the uninstallation. You can reboot the system later.

Please let me know if you have any additional questions.

Thank you.