Clone causes Windows XP Disk Management to fail
I purchased a new hard drive and used Acronis 2009 to clone my current one to it. The process seemed to go correctly and I was able to boot up using the new drive. However when I ran Windows XP Computer Management and tried to open Disk Management I got the message that the service could not be started. Going to Computer Management/System Tools/Event Viewer/System I found the following repeated error messages:
"Event ID 7011: Timeout (30000 milliseconds) waiting for a transaction response from the TrkWks service.
Event ID 10005: DCOM got error "The dependency service or group failed to start. " attempting to start the service dmadmin with arguments "/com" in order to run the server: {4FB6BB00-3347-11D0-B40A-00AA005FF586}
Event ID 7000: The Logical Disk Manager service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
The Logical Disk Manager Administrative Service service depends on the Logical Disk Manager service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion."
I ran chkdsk on all drives, and while it found and corrected some misallocation, it did not fix the problem. I've since reverted my previous drive to be the boot drive, and using that (old) drive everything works fine again, and I can run Disk Management.
If Acronis did indeed clone the old drive to the new one, why am I able to run Disk Management with the old drive but not the new one? Thanks for any help.
Thanks for the advice. Following suggestion 5, I repeated the cloning after booting to the TI Rescue CD. While the target drive wasn't blank (it had the previous clone on it) my understanding is Acronis reformatted it when it did the repartitioning. However, now I have an entirely different set of problems:
Disk Management now works.
When I boot up using the new drive, I get the message "Generic Host Process for Win32 Services has encountered a problem and needs to close."
If later I try to run Windows Restore, I get the message "System Restore has encountered a problem and needs to close."
I've once again reverted to my old drive. Regarding (4), both drives are attached but I select one or the other as the boot drive in the BIOS. Regarding (2&3), the problem I see in doing that is that I want to increase the size of the C: partition on the new drive, and I don't think I can do that with a backup/restore, can I?
Thanks for any further suggestions.
A TrueImage Home restore has resize capabilities. Look at the clone drive using Disk Management and see if Drive C is the last partition. If there is unallocated space directly after the C partition, then yes, a restore can be used to enlarge the C partition. You may want to post a picture of your Disk Management graphical view.
When you are booting from the different drives, on the first boot following the switch, t could be helpful if you disconnected the data cable before the first boot. You have two identical drives and Windows has been known to get confused.
When cloning or restoring to a new disk, it is best that the new target be blank or unformatted. While it should not matter, past experience has shown that there is a betters chance of success if disk has no current partitioning data. Removing the existing partitions takes only seconds and can be done from inside the TrueImage Rescue CD using the Add disk option.
Also, past experience has shown that when booting the clone (or a restore to a new disk), it is best that new disk be the only disk attached during the first boot following the procedure. If both are internal, then disconnect the cable on the old disk before the first boot following the clone.
As this is XP as Grover said an XP repair install should solve the problem, though you will lose any MSupdates and service packs that aren't actually on the XP CD (unless you've slippedstreamed them and made your own XP CD).
One thing that is a little delicate but may spread light on your problem is uhm is this a 'special' type CD version of XP or a shop/OEM Microsoft one?
The 'special' ones may well not act as expected under certain cirumstances.
Thanks for your help so far, Grover & Colin. I red Grover's web page advice and pdf, which were very informative. Following the advice there I did a Rescue disk backup and restore of the C: (system) partition only, to the new drive. However the screens were somewhat different than shown in the pdf, eg no sort button and no option to change the size of the three partitions - maybe these are new features in the 2010 version? Fortunately the partitions were the correct sizes from the last clone attempt so I didn't need to change them.
Now everything appears to be working except for Acronis itself. When I start it up, it analyzes the first partition or two it picks in a matter of a second or two (sometimes), but then appears to hang on the 2nd or third partition. It turns out it doesn't actually hang, but instead takes 45-60 minutes to get through the partition analysis. It then appears to be ready to go. If I try to do a backup it claims it's doing it but nothing happens (0% progress) even after an hour. If I use Task Manager to kill it and then open it again, it claims it's made the backup but in fact there's nothing there. All the partitions seem ok to other programs such as Disk Management and Windows Explorer. Any ideas as to what to do now?
Colin, I dread doing a XP repair just for the reason you mention - I will lose all the updates (even though my copy of XP is a fully paid for and licensed one).
Pardon my venting, but I've spent all too many hours on what I thought was going to be a trivial task. I really appreciate your information and help, but WHY doesn't Acronis warn its customers of all the pitfalls beforehand? As far as I know, they make no mention of the fact that a clone can be dangerous to the original disk, or that one should disconnect the original drive during the first bootup, etc. If I'd known beforehand what you've told me, I'm sure this task would have been much easier.
Thanks again for any help you can provide.
Actually, the point about disconnecting the orginial drive during first bootup is mentioned in the Acronis documentation. And as you found out, this is not really a trivial task at all. I have had better luck with backup imaging and restoring. A bit safer than cloning, although cloning is faster.
Hope all turns out well for you.
Listed below is the 2009 version. The first picture shows the sort screen you referenced. The second picture shows where the restore partition resize option is located. There must be unallocated space immediately after the partition in order for the resize possibilitiy to exist. These screens are not relevant to your specific situation. The example relate to vista.
I uninstalled (the uninstall program hung, but I manually deleted file and registry items) and reinstalled Acronis, and now it works. I think I'm finally done - whew!
Grover - I never encountered the screens you show. I don't know why, but it's history at this point.
Thanks again for the help.
Both of the above screens will be in use when you perform a restore.
When you go to the "Select items to restore" screen (simulating a recovery or restore), if you sort the screen once, the sort will become your default screen appearance. My opinion is that it is important to see the partition number and start and ending sector every time I view this "select items to restore" screen. By sorting, your display may or may not change how your partitions are displayed by TrueImage. By sorting, you can see how Windows sees the sequence of partitions.
When booted into the TI Recovery CD, you can also perform the sort function but it does not retain its sort settings on future boots.
One of the many nice things about TrueImage is that it will allow you to practice or simulate performing most procedures. It is practice up to the point where you must choose either to Proceed or Cancel. Click the Cancel button stops the practice whereas clicking the Proceed screen causes your selections to be be for real and the procedure is invoked.