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Clone disk with True Image HD - can not see usb connected disk

Thread needs solution

Hey,

I have installed a new ssd in my laptop and the original disk is mounted in a usb drive. When booting on the cd and selecting clone, the program says "you have only one drive, can´t continue".

What can I do to solve this problem so I can clone the old disk to the new ssd?

Thanks

0 Users found this helpful

Greetings,
You haven't said which version/build of Acronis you are using?

Things to try:
Connect USB drive to USB 2.0 port if currently connected to a 3.0 port
Download latest boot media .iso for the version you own (later build may work) if more current that what you are using now
Download trial of 2015, test its boot media for compatibility with your hardware