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Clone Failed

Thread needs solution

Windows 10

tried to do a Clone of my primary drive to a back up HDD.

something got messed up right after the 'reboot' that Acronis Disk Direcor requires

now I get an error......

Your PC/Device needs to be repaired - a required device isn't connected or can't be accessed. - Error code: 0xc000000e

......

Unable to recover from Win 10 CD or recovery thumb drive.

If I try to 'Reset this PC' i get an error telling me

"The drive where Windos is installed is locked. Unlock the drive and try again."

any ideas?

Thanks!

 

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Andrew,

I am confident that someone on the blog will be able to help, but some additional information is needed.

What version of ATI are you using?  The only versions approved for Windows 10 are ATI 2015 and ATI 2016.

Is the backup HDD an internal drive, or is it connected via USB?

Make & model of your PC?  Is your system disk encrypted?  Do you have any recent backups of your system disk?

Do you have an ATI rescue media disk or USB?

Is your system disk formatted GPT or MBR?

FtrPilot

 thank you for your reply. it was an internal SATA SSD that was being cloned to a USB 3 HDD. The issue was I was using Acronis 12 to clone  Windows 10. formatted and reinstalled windows 10 to fix the issue.

I purchased ATI 2016 today, Feb 20, 2016. I need technical support to run the Acronis Bootable Recovery on my USB Flash drive and clone my old 1 TB OEM hard drive to my new 1 TB SSD hard drive in my Toshiba S55T-A5334 core i7 laptop. I just purchased Acronis True Image 2016 and I am having difficulty in cloning my old hard drive onto the new hard drive. Please advise me of the steps to use the ATI Bootable Recovery files on my USB flash drive and then clone my old hard drive to my new hard drive.  I used ATI Bootable Rescue Media Builder on my USB Flash Drive.  

 

1. What version of ATI are you using?  The only versions approved for Windows 10 are ATI 2015 and ATI 2016.

[ATI 2016 full license purchased today on Feb 20, 2016]

2. Is the backup HDD an internal drive, or is it connected via USB?

[The backup HDD is intended as my primary, internal hard drive, but is currently connected via Sabrent USB 3.0 Adapter]

3. Make & model of your PC?  Is your system disk encrypted?  Do you have any recent backups of your system disk?

[Toshiba Satellite S55T-A5334. System disc not encrypted. Secure Boot is disabled. I used Windows Backup & Restore to create backup file to another external USB hard drive, but I do not know if it is usable.]

4. Do you have an ATI rescue media disk or USB?

[I have created an ATI Bootable Rescue Media Builder on my USB Flash Drive.]

5. Is your system disk formatted GPT or MBR?

[Old hard drive may be GPT, but I am not certain. New SSD 1TB HDD is MBR.]

I need ATI Tech Support to help me.

Thank you. Ken

Andrew,

Sounds like you have fixed your issue by reinstalling windows 10, and you no longer need assistance.

Kenneth,

Below is a link that covers laptop cloning using all versions of ATI.

https://kb.acronis.com/content/2931

The recommended procedure for laptop cloning is to install the new SSD into your laptop.  Insert the rescue USB and boot from the USB.  Once your computer is booted, attach the old HDD using USB.  If you are unable to complete the clone using the procedure in the link above, you should start your own thread in the ATI 2016 section, include the information in your write up above. 

FtrPilot