Cloud backup: Read error or data content is corrupted

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 9
Comments: 10

Acronis True Image 2014 Build 6614

Suddenly, file backup to the cloud is always aborted at different folders, stating:

1 Information 12/11/2014 7:43:42 AM Operation Cloud started by schedule.
2 Information 12/11/2014 7:43:42 AM Operation description: Stage Description.
3 Information 12/11/2014 7:58:13 AM Connection has been lost. Trying to reconnect.
4 True Image 12/11/2014 7:59:48 AM Read error or data content is corrupted.
5 Information 12/11/2014 7:59:48 AM Source folder: C:\Household Files\, number of changed files: 1,409
6 Information 12/11/2014 7:59:48 AM Source folder: C:\Users\USERX\My Documents\Bitlocker\, number of changed files: 13
7 Information 12/11/2014 7:59:48 AM Source folder: C:\Users\USERX\My Documents\DOC\, number of changed files: 4
8 Information 12/11/2014 7:59:48 AM Source folder: C:\Users\USERX\Pictures\, number of changed files: 2
9 Warning 12/11/2014 7:59:48 AM Operation has been aborted.
10 True Image 12/11/2014 7:59:48 AM Read error or data content is corrupted.
11 True Image 12/11/2014 7:59:53 AM Operation has completed with errors.

Let me assure you that there is NO error or nay kind on the SOURCE. An Acronis file backup to USB works perfectly for the same group of folders; there are no disc errors. I am an IT Pro and usually know what I am talking about.

I think the error is in the cloud storage but Acronis is so explicit with the errors that you do not know which file is the problem or where the problem is.

Any ideas? I wanted to delete the cloud thing completely and start over but couldn't find a QUICK way of doing so.

Of course, I am here because I can't call support

Thu, 12/11/2014 - 13:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 9
Comments: 10

A product that offers NO SUPPORT and users that do not care. Bright future, Acronis, bright future

Fri, 12/12/2014 - 20:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hello Pedro,

having an active Acronis Cloud subscription you can always contact our support.

Please go to this page and select "Technical issue\question - I'm using Online backup service"

Thank you.

Tue, 12/16/2014 - 16:05
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