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Code 1101838

Thread needs solution

I found only one item on the Forums/Support relating to this problem and it was posted in German. Hard to believe others haven't had this issue. Maybe it has to do with the computer I'm using as this appears to be a hardware issue with Acronis.
First, let me say my records go back quite some time. I have been using Acronis True Image since at least version 9.0 so I'm not new to this fantastic product!
I created a full backup with one incremental backup to my new Lenovo U430 ultrabook. This PC is less than a month old. Before "tinkering" with it, I made this backup. After attempting to uninstall some "crapware," I decided to recover the PC and just live with the "junk" I have no intention of using.
I began the recovery process and restarted the laptop as instructed. That's when the error message appeared, preventing me from recovering from this backup.
I did the best I could to capture the error using my camera.

Starting Acronis UEFI Loader...
Runtime exception 'Failed to find. ', code 1101838, tag 0x0ec492506f42e4db

After approximately 15-20 seconds, I was presented with the Boot Manager

These choices were:

Windows Boot Manager (ST500LX005-1CW162)
EFI Network 0 for IPv6 (08-9E-01-C8-62-CA)
EFI Network 0 for IPv4 (08-9E-01-C8-62-CA)

The only logical choice to me, was the first, which was highlighted.
This, of course, put me back into Windows 8

I don't know what other information is needed.
I can't perform a recovery until this problem is solved.

I would appreciate any assistance anyone can provide me.

Thank you!!

Darryl

0 Users found this helpful

What version of ATI?
Did you restore using the bootable Rescue Media? What build?

Starting Acronis UEFI Loader...
Runtime exception 'Failed to find.', code 1101838, tag 0x0ec492506f42e4db

Using Lenovo Z40 Laptop with windows 8.1, tried patch, turned off security in BIOS.

Running True Image 2013