Computer crashing because of Try&decide

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Beginner
Posts: 3
Comments: 4

Hi,

Every time I plug into my PC a USB key or PMP via one of the USB2 slots, after about 5-10 secs, my computer crashes. 'Blue screen of death', then blackout, then reboot. This is VERY frustrating. I am using Windows Seven Ultimate 32bit.

I used "Whocrashed home edition 2.10" so as to see what was causing this, and every time it gives me the following information:

"On Thu 29/04/2010 20:35:43 your computer crashed
This was likely caused by the following module: tdrpm251.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x8388B358, 0xA9A6D664, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\042910-49592-01.dmp
file path: C:\Windows\system32\drivers\tdrpm251.sys
product: Acronis Try&Decide
company: Acronis
description: Acronis Try&Decide Volume Filter Driver
"
Even though I have Acronis TrueImage Home 2010 and use it for my system and document backups, I never use the Try&decide functionality. I might have used it once a several months ago. I do not know what to do!
Thanks in advance for your help!

Thu, 04/29/2010 - 21:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 11
Comments: 1342

Hello Quentin,

Please accept our apologies for the difficulties you've experienced.

I'll do my best to help you, but first of all I need some additional information from your machine.

1. Could you please let me know the build number (Help -> About) of Acronis software you use?

2. Could you please gather Windows mini-dumps and AcronisInfo and attach the information to your reply?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Fri, 04/30/2010 - 08:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

Hello, and thanks for answering so quickly!

You will find attached the two files requested, and the build number of my version of Acronis True Home 2010 is 5 055.
Any ideas?

Attachment Size
29869-89083.zip 5.15 MB
29869-89086.dmp 141.75 KB
Mon, 05/03/2010 - 17:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Quentin!

Thank you for keeping us posted and for the information provided!

I would suggest you to make a clean install of the latest build of Acronis True Image Home 2010, it should be 7046.

Please regsiter the license you have here, and after that you will be able to download the latest build from here.

Uninstall Acronis True Image Home 2010 5055 with the help of Add/Remove programs, install the latest build onto the clear system, and check whether the issue persists.

Should it be present, regather the diagnostic information and contact support directly. Keep in mind that should there be any procrastination with the reply, you can always specify me the case number, and we will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 05/05/2010 - 12:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

Hello again,

Reinstalling the software seems to have solved the problem, thanks!

However, I doubt if this is related, but this new build/version seems to be incredibly slow! -especially when setting up new backup options/configuration. It seems to freeze when I do so, when the older version never did. Any ideas what is going on?

Mon, 05/10/2010 - 14:16