Skip to main content

Conflict between TIH 2009 & 2010 files after correct uninstallation of TIH 2009 (XP SP3)

Thread needs solution

Hi,

I've uninstalled correctly TIH 2009, rebooted the computer, installed TIH 2010 and rebooted again. Then, when i launch TIH 2010 i have a popup window which tell me that a previous version of the program have been detected and a reboot is needed for TIH 2010 in order to work properly AND rebooting after accepting the proposal does not change anything -> it's endless !!!

My OS is XP pro SP3. I've heard about acronis cleanup utility for TIH 2009 but i do not have access to the page link !!!

Attachment Size
acronis.JPG 25.86 KB
0 Users found this helpful

Hello Colin B,

Thank you for the links. I have a "denied access" for the second one but i've been able to download the utility from the first link ;-) i ran it and installed windows cleanup utility as the executable asked me, rebooted, reinstalled TIH 2010, rebooted AND i have the same popup window !!!

Uninstall TI 2010 completely then try running the clean up utility again.

Hmm I must have left part of the KB article URL off.

OK Acronis have changed weblink access as my shortcuts no longer work.

Well,

Thank you for your help Colin B : it worked :-) Uninstalled TIH 2010, rebooted, ran the utility again, rebooted, reinstalled TIH 2010, rebooted and the software WORKS !

Best regards,

schicode2009