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Constant BSOD when trying to install ATI 2012

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Hi, I recently experienced a system crash and had no choice but to reformat my HDD. To start, I am running Windows 7 Ultimate x64 on 2x120 GB in a RAID0. My configuration never changed. I tried to reinstall my software many ways. First, I came to the website and downloaded the latest version of ATI2012, which I found to be ATIH2012_7133_en-US. I keep getting the dreaded BSOD error messages when it almost finishes up. (See Attached Files)

I have tried to install the original version of the ATI2012 that I originally purchased (ATIH2012_6131_en-US) and it would only let me download and install if I update it, using the actual installer for this 6131 version.

After each FAIL (BSOD), I notice that one of my internal HDD's are no longer accessible and/or corrupt file path as well. I would get an "E:\ is not accessible. The file or directory is corrupted or unreadable."

I have run the ATI Cleanup Utility found on this forum page: http://kb.acronis.com/content/34876
I can't run it from the software, as it doesn't finish the installation process.

I realize that I can purchase/upgrade to 2013 version for $30, but I had a working version earlier, so why would I want to spend more money on something that worked fine for me in the past. I also am thinking, if I have an issue installing this version, won't I have a similar issue with the latest one?

My next action would be to start all over again, which shouldn't be to long, seeing as how I just formatted 2 days ago...The only thing that would take time, would be to download and reinstall my games from Origin and Steam. I just want to fix this issue first if I can before I have to start all over again...

Thanks in advance!!!

Attachment Size
ati_2012_bsod.jpg 2.13 MB
ati_2012_bsod_upclose.jpg 2.71 MB
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Did you ever have the Acronis Secure Zone or the Startup Recovery Manager activated?

Did you have the optional Plus Pack installed?

Uninstall Acronis True Image and then run the Acronis True Image Cleanup Utility for 2011-2013: http://kb.acronis.com/content/34876
Be careful to follow all instructions, including not allowing the utility to reboot until you've made the Registry edits.

Thanks! I've done all this already..what's baffling me is, it's doing it right after a clean/fresh install of Windows...to answer your question, I can't even get the software to install to get to that point to turn what you're talking about off. I haven't unplugged/disconnected the internal HDDs to see if something was imbedded into them on my previous install of Accronis..But that could be the issue here.. thanks for the idea!..

You really did not answer my questions, which were related to your previous installation of True Image.

Homeuser,

Your problem is an Acronis driver clash, vsflt67 is an Acronis virtual driver.

Now what I'm unclear on is, does this happen when you go to run True Image, or has it started when you restored an image and went to boot Windows for the first time?

Did you ever have the Acronis Secure Zone or the Startup Recovery Manager activated?
Did you have the optional Plus Pack installed?

To both: Sorry, i just got to work when i replied on my phone, but.....I don't remember, probably not. But if I re-formatted, why would that matter? Or this do something to my other drives? I'll check for hidden files or folders on them, or take the easier route and just unplug them and try to re-install Acronis...

This is happening when I'm trying to INSTALL Accronis for the first time on a newly formatted Hard Drive. I cant even get that far to even run it.

I'm not sure what the answer is then, I don't think I've seen a filter driver cause a BSOD while being installed, only at boot time or when a program is run.

I think the first thing is to check what else could be interfering with the installation.

Things to try:

From a recovery CD, check that that the Acronis Recovery Manager is disabled as well as any Secure Zone.

Run the installer and if it gives you an uninstall option select that, then run the Acronis Cleaner for 2011-2013, note this doesn't actually install, you just run the program, so if it crashes, you then need to try, right clicking on the installer file and running as Administrator, suspend your firewall and A/V software during the install.

Run Regedit and as stated in the instructions make sure the True Image filters are removed, but leave any other entries that might be showing.

Check that no one has setup any User Policies on your system, if this is a work provided PC this could be a problem.

The screenshot below is of an ABR11.5 installation, hence different build numbers showing for the sys files.

If you have installed any OEM versions of True Image such as Seagate/Western Digital DiskWizard, uninstall them, also check anything like Paragon utilties, though normally they don't cause a problem. Also, disconnect any external drives and card readers during the install.

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136604-108958.png 19.16 KB

Thanks Colin!
I'll look into this when I get home from work. I basically don't have much in the pc yet. I was still in the process of installing everything.. I may have to start all over again and make acronis the first thing I put on there.. I'll post my results in a few days...or hopefully by tomorrow...

As you have a fresh Windows install you wish to save as a backup, here's what I would do (and in fact what I did when I reinstalled Windows).

Download the Rescue Media from your Acronis account. Boot from it and create a full disk backup. You'll have a backup of "fresh" Windows install that you can always restore. Then, set about figuring out why you're getting errors on installation.

Thanks! I'm gonna fool around with it today, before I have to go back in for work...lol...You mentioned it could be that vidsflt driver....I'm thinking there might be a conflict with either Roxio or Nero. I'll uninstall both of them to test this out, and then I'll unplug the internal back up HDD's too... As far as checking out my Registry....there shouldn't be anything in there, as I can't even finish the install of the program. I go to remove programs in Windows and it's not even in the list, the same when I use Advanced Uninstaller Pro...but perhaps something got put in there during the process...

Thanks Tuttle...I'm going to probably have restart from scratch all over again...too many tries and not enough successes...I'll download that Rescue Media from my account and use it after I check out my 1 theory....

Sounds good.

I always to a full disk backup, using the Rescue Media, immediately after a clean Windows install. I create more full backups at various stages of setting up Windows, so I can always recover to a clean state.

That's a Good Idea...I just figure that Formatting was just as good, but I have to constantly install the updates and stuff...how does that work with other drives? What I mean is I have 2 SSD's in a RAID 0 and I only use that for Windows and My games...Everything else (Programs and User Doc's) are all on an Internal 1 TB HDD. I change the Target Path from C: to D: (see attachments) So basically I have a folder in my D: drive that is called "Installed Programs" so instead of using the Default C: installation directory, I use the D: Installed Programs folder instead, so as to NOT take up unwanted space on my RAID.

If your way works, I'm gonna do that from now on...I used to format about 8 times a year with a standard Mechanical HDD. but now with SSD's the last time I had to do it was Aug of 2012...I used to get many issues with the mechanical HDD's...with the SSD's they seem to have disappeared completely, until I had something happen the other day, which I couldn't fix...so I had to Format again...

I'm on Acronis's website now..trying to find the Rescue Media....

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Homeuser wrote:
I'm on Acronis's website now..trying to find the Rescue Media....

At Acronis.com, create a user account and enter your serial #. Then you can download the Rescue Media, as well as the True Image Windows installer.

Yeah, I've done that already...that's where I was able to redownload the Installer...I figured mine was corrupt...but it wasn't....it's not giving me an option to download the Rescue Media...am I looking in the wrong place? I have only bought ATI2012...nothing else...

There's are three or four tabs. Click the tab for Rescue Media.

Dumb Question: Where? I'm in my Account...

Nevermind...I found it...

It don't say Recovery Media....lol

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136664-108973.png 45.35 KB
136664-108976.png 10.25 KB

I can't recall exactly what it says. It might say something like "bootable media".

Yeah, that's what it's called...I downloaded it...going to burn it soon. I'm troubleshooting right now...trying to find the culprit. Once I find it, if I find it, I'll post back.. as of now, my plan is to start all over again and use this Bootable Media (Recovery Media) going forward...Do you happen to know if it will work the why I have my PC set up as I described in a previous post? I'm hoping it does...

Homeuser wrote:
my plan is to start all over again and use this Bootable Media (Recovery Media) going forward...

Take many full disk backups at various stages of Windows installation and configuration, and make note of what you setup prior to each backup (what each backup includes). Those will be very useful if you ever wish to roll back or start from a clean state again.

Homeuser wrote:
Do you happen to know if it will work the why I have my PC set up as I described in a previous post? I'm hoping it does...

You'd have to refresh my memory.

tuttle wrote:
Homeuser wrote:
my plan is to start all over again and use this Bootable Media (Recovery Media) going forward...

Take many full disk backups at various stages of Windows installation and configuration, and make note of what you setup prior to each backup (what each backup includes). Those will be very useful if you ever wish to roll back or start from a clean state again.

Homeuser wrote:
Do you happen to know if it will work the why I have my PC set up as I described in a previous post? I'm hoping it does...

You'd have to refresh my memory.

Homeuser wrote:
Do you happen to know if it will work the why I have my PC set up as I described in a previous post? I'm hoping it does...

You'd have to refresh my memory.

[/quote]

Post #13....there are attachments to view as well...

I have 2 SSD's in a RAID 0 and I only use that for Windows and My games...Everything else (Programs and User Doc's) are all on an Internal 1 TB HDD. I change the Target Path from C: to D: (see attachments) So basically I have a folder in my D: drive that is called "Installed Programs" so instead of using the Default C: installation directory, I use the D: Installed Programs folder instead, so as to NOT take up unwanted space on my RAID.

If your way works, I'm gonna do that from now on...I used to format about 8 times a year with a standard Mechanical HDD. but now with SSD's the last time I had to do it was Aug of 2012...I used to get many issues with the mechanical HDD's...with the SSD's they seem to have disappeared completely, until I had something happen the other day, which I couldn't fix...so I had to Format again...

I have little experience with RAID, so I'd prefer to let someone else comment.

Update:

Since I can't tell you what specifically caused my issue. I uninstalled all my DVD burning Software's (Roxio and Nero) and was still having this issue. So, I decided to start from scratch....Reformatting.....not a big deal, since I only did it a few days ago and was only in the process of re-installing everything. I am currently back up and on my Desktop (reformatted) and have installed Acronis 2012 again....NO ISSUES or BSOD's!!!! So again, I can't be specific on what caused it. I am now going to finish installing all my software's one at a time again...

Thanks to all who were trying to help me, hopefully no one else has this issue. I am also going to be utilizing the Recovery Method now..lol