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j'ai voulu faire une copie de disque pour sauvegarder le disque de mon portable: après m'avoir dit qu'il faut redémarrer l’écran devient bleu avec un sablier puis une fenêtre apparait une fraction de seconde puis le pc redémarre et rien ne se passe au niveau de la copie...désolant.

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Hello Bernardo,

Thank you for your post. I will definitely help you with this issue.

If I understood it correctly, you are trying to clone your hard drive in Windows but the operation does not complete. Do you have any USB devices connected to your machine? You can check this article for additional information to find out why this occurs.

As a workaround, you can create a partition backup of your system and then restore it. You can also use Acronis bootable media as well, you can download it from your Acronis web-account.

Please let me know if you have additional questions.

Thank you.