Corrupt Account? ATT Moderator !!!

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 9

Hiya,

I know this may not be the correct forum but it is the only one that remotely matches my problem, THAT I CAN ACCESS, so sorry if it is wrong.

I have two main problems:

1. I logged on to download the full latest version of acronis 2015 (which I have three licenses for) so I could install one copy on the original machine it was installed on but with windows 10 installed on a different HD. This FAILS...

I found that when I logged onto MY Account whenever I clicked on a different option on the left hand side of the My Account page it logs me off, I have to log on again, the same occurred when I tried to update my profile it logged me off and all changes were lost. (No I didn't change the reg email)

2. Worse now it is intermittently saying I have NO PRODUCTS registered when in fact I have 12 PRODUCTS registered, (yes I love Acronis and have used and recommended it for many, many years).

So I cant use the Direct support options as it tells me I need to have registered products to access support

Now I am worried that the more I access MY Account the more damage is being done ?

So please help me sort this out, before I lose everything..... AHHHHHHHHHHHHH PLS NO !!

So Hopefully a MODERATOR can fwd this to the correct person at Acronis, or maybe other users have had a similar problem and can offer a Fix for me ?

rgds
Sybex

Mon, 08/03/2015 - 08:14
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 9

ok problem Solved,
finally was able to contact support via chat, turns out it is a problem with waterfox build 39 (the 64bit version of firefox) everything worked fine when i logged on using chrome...

bye bye

rgds
Sybex

Mon, 09/14/2015 - 12:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hi Sybex,
I'm glad that the problem has been solved.
Thank you for getting back!

Thu, 08/13/2015 - 16:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 9

Hiya Anna,
Update:

Apparently there was a bug in that build (Build 39) that caused the problem the new build has fixed it.. :)

However, I guess as a long time user of Acronis with 12 products registered I am disappointed no support engineers from Acronis did anything to help me :( (even more as even tho it was quite a while ago I posted a fix for an Acronis problem which was added to the Sticky posts on the forum at that time.)

I think my original post was succinct and in no way an aimless rant, it was in my opinion, a cry for help from a valued? customer who obviously had no access to your user account system on a level to be able to confirm or deny it was a problem at my end or with your system.

I guess what I am really saying to Acronis is, regardless of whether they have bought one product or a thousand, that until he/she presents otherwise they are KING, without customers who needs employees !! in fact who needs the company itself. to ignore a customer is the death Nell for any company.

rgds
Syb

Mon, 09/14/2015 - 12:56