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Could not open tlb file with Windows Explorer

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Dear Support
I download and install trial version of Acronis True Image Home 2011 14.0.0.6857
I have Windows 7-64 bit
An external USB western digital drive 2TB attacked to computer and assign drive letter to "B"

After I install the product i could open tlb files with windows explorer but I don't know what happen that now when I open the tlb file the windows explorer just got a blink and nothing happen after
I tried to repair Acronis True Image Home and also full uninstall and install the product but it not solve issue too.
I try to test create backup on other drives too but same issue. I think an issue due to Acronis Backup Archive Explorer, so I Uninstall it from device manager and then re install the Acronis True Image Home setup again, it does not solve the issue too.

How can I fix it now?

Regards

0 Users found this helpful

Try to uninstall ATI completely, reboot and reinstall.
You should assign another letter to the USB disk, preferably after the letter C:\