Crypto virus encrpyts tib files
Hi all
Bad news for my reputation and of-course my customer, where a encryption virus from a fake email not only encrypted his doc/pfd/xls files, but also his password protected tib files. I thought password protecting them would help but clearly not.
Does Acronis consider the home user disciplined enough to take their backups "offsite"? The sotware is complex enough in its methadology that I'm sure all my customers would rather me do it. However I obviously can't be there at their homes and businesses to perform this, so what is the answer? What could I do to better protect tib backups from Crypto* viruses? Let Acronis encrypt during backup?
TL:DR - TIB files are not safe from Crypto viruses.

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Hello Richard and Scoop,
There are following options to prevent computer viruses from damaging backups:
1) store backups in Acronis Secure Zone. See http://www.acronis.com/en-us/support/documentation/ATI2016/#13811.html for more details. This method does not require any additional resources: just set up a protected Acronis partition on the disk and send backups there.
2) get another disk for storing backups, create a second backup plan in Acronis to backup to that second disk and rotate it with the first disk. The idea is that there will be always backups that are physically away at the moment when computer is attacked by a virus and original data is getting encrypted. By booting computer from Acronis bootable media you can always restore from backups on the second disk. Just make sure that you connect that second disk only after booting into Acronis rescue environment and not in Windows, because otherwise virus can damage those backups as well. Virus is active only when Windows is running. Acronis rescue media is an isolated environment, based on Linux operating system.
3) use Acronis Cloud as destination for backups. Even though a virus can modify files on your computer and changed (encrypted or infected) files may still be uploaded to Acronis Cloud as part of backup, there is no possibility for viruses to access, modify or delete previously made backups that are stored on Acronis Cloud storage. Acronis offers unlimited cloud storage as part of "Acronis True Image Cloud" product meaning that you can store as many backup versions as you want online. It is important that full system image is uploaded only once, all subsequent backups are always incremental, uploading only changes since last backup. See http://www.acronis.com/en-us/personal/online-backup/ for more details. "Entire PC" and "Disks and partitions" backups stored in the Cloud could be recovered from rescue bootable media.
Regards
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It is ransomware. In my opinion, the most dangerous kind of malware.
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I keep reading that secure zone prevents viruses from gaining access. I dont' see how that's possible. I just ran a simple diskpart "list parition" and it shows the secure partition as #5. I select partition 5. I delete parition 5. Goodbye partition - succesfully deleted (along with everything on it).
If I can do this from Windows, where it's supposed to be safe from anything running in Windows, you can bet a virus can too. Secure zone is just a fat32 partition with a modified header - I'm not sure how secure it really is, but I wouldn't rely on it for any measure of safety just from this simple test scenario. Plus, if you're storing your backups on the same drive you need to recover from, yet the drive is corrupt or has failed, well, you're out those backup too... no working drive, means no accessible secure zone either.
Rotating disks out, or using a completely separate disk for offline backups that only gets connected for offline backup or restore, is the only sure bet (as sure as you're going to get). Cloud\offsite backup is the next best thing, but if there's the slightest chance that something can traverse the Internet connection (I don't know how, but there's always someone smarter out there trying to figure it out), offline backups give you that additional peace of mind.
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