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Dell Inspirion 1521 wont boot Recovery Media

Thread needs solution

I have been attempting to use both the Acronis Recovery Manager (f11) as well as recovery media built on CD.

My company has a couple of different models of Dell laptops, and in the past I have HAD to pass quiet acpi=off noapic to the kernel to get it to start the application.

Unfortunately, these options are not working for the Dell Inspirion 1521, It just hangs. I pulled the quiet from the kernel parameters so I could see what is happening,

It seems to boot linux, and spits out alot of normal linux boot status, however, right after attaching the sata drive it spits out the following errors

ide-cd: cmd 0x5a timed out
hda: lost interrupt

repeats that again

then says hda: atapi 24x DVD-ROM CD-R/RW drive, 2048kB Cache, UDMA(33)
Uniform CD-ROM driver Revision: 3.20
hda:lost interrupt
hda:lost interrupt
hda:lost interrupt
hda:lost interrupt
and continues. Can someone get me the correct linux kernel options for this laptop. I attempted to check the bios for a IDE mode or something of the sort, but the bios doesn't have anything like that or the option to modify any of that. I did reset the bios to default just to make sure its been put as delivered, but same issue.

Thanks in advance, we are also using True Image Home 2009 v12 build 9165

I formatted the hardrive to get rid of all the lame dell partitions and was going to reinstall the win7 image back thinking it was something with my acronis partition, because f11 wouldnt load, little did I know it was kernel parameters and not something wrong with the asz partition.

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Hello John,

Thank you for using Acronis Products

Unfortunately I can’t find any registered products under your account. Can you please send me the serial number for your version of Acronis True Image via Pm so I can provide you ISO image of Acronis bootable disc based on different loader?

Dmitry:

So what if I am trying your software as demo and your software does not work properly? To me your request to send a different ISO image only to the customer who paid for the product does not make sense because the whole purpose of the demo is to show the product is working, and this approach changes “try before buy” into “buy and then try”.

You should also investigate the matter and change your default CD to make sure everybody can automatically boot from the default disk or startup recovery manager. This is especally important since you design a product that claims to be able to a universal restore to the bare metal.

Hello alentsa,

I have sent you a Private Message with a download link to the latest ISO image for Acronis Backup&Recovery. That ISO image is based on an alternate bootloader - ISOLINUX and contains a different hardware drivers set, so it should work for you.

Please check its functionality and let me know if there will be any issues, I'll be glad to help.

Thank you.

Hello alentsa,

I've replied to your PM and requested some additional information needed to investigate the issue.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.