Dell Vostro 3500 and Acronis TI Home 2010

There isn't a specific link. You've already downloaded the regular version and it had problems too. You would need to submit your information to Acronis Support so they can provide you with a custom ISO that includes the appropriate drivers.

Have you tried the quiet acpi=off noapic option detailed in Section II of the Read Before You Post thread? Note: For the downloaded ISO version, press F11 when you see the Starting Acronis Loader... message to enter the options.

I've tried the quiet acpi=off noapic but I just get the same errors.  In some cases the boot process just keeps looping.  Guess I'll have to log a ticket.

Hello,

MudCrab, thank you for your help.

Robert, as I can see, you've already submitted a support case #00770079. I've contacted the responsible manager, so we'll take care of the case as soon as possible.

Please accept our apologies for the delay with the response.

Thank you.

PMFJI... there seems to be a problem with Acronis and new Dell systems. Does your hard drive have three partitions? I have a new Precision T1500 with the three partitions (diag, main, and recovery) and the Acronis 2010 recovery CD will not boot my system. If I unplug the hard disk or replace it with a new one, Acronis 2010 boots fine.

Hello John!

Thank you for finding time to share your experience with us!

It looks like either the glitch of the loader or the lack of drivers. Have you tried to download the latest updated media from your account (it is built on another loader as well), burn it onto the CD and boot your system from it? It should help to resolve the issue.

I would appreciate if you could keep us posted regarding this question, and let us know whether you've tried the solution and what was the result.

Should you have any additional questions or concerns - don't hesitate to share them with us, we'll be glad to address every feedback.

Thank you!

Hi Yana. On my, where to start. I tried the doanload ISO images a long time ago. I also have a stack od CDs 1/2" high of different bootable ISOs that Acronis support has sent me. Needless to say I've tried them all. However, just this morning Acronis support sent me yet another bootable ISO to try. I am testing it as I type this. It looks very promising as it booted my machine, which it is the first EVER recovery ISO to successfully boot.

I should have results shortly.

Good news!

As you know from reading this thread, Acronis has sent me a dozen different recovery ISO's in an attempt to solve the problem. Yesterday they sent me another one and it worked perfectly. I was able to boot my Dell Precision T1500 from the recovery CD and perform a full backup to an external USB drive. Once complete I installed my space drive, booted from the recovery CD and performed a full bare metal restore. It worked perfectly and I was able to boot from the restored disk.

I assume Acronis will soon be posting an updated recovery ISO which incorporates the fixes.

- John

I'm wondering if I have the same problem.

My ATI Home 2010 arrived in the post today and installed OK on my Dell Inspiron laptop running Windows 7 Home Premium. The build number is 5,021. However the CD/DVD supplied will not boot successfully as Rescue Media. It gets quite a long way into loading ATI - I get the splash screen and can click the options screen - but shortly after it simply restarts the laptop.

I ran ATI in Windows to produce a Recovery USB Memory Stick - that does just the same thing.

Very disappointed to have spent the money and find the laptop remains unprotected.

Steve

That is exactly the problem I have been fighting. The product installs and works fine. It's just the boot media that doesn't work. The problem isn't totally Acronis's fault as it seems to be related to the goofy way Dell is partitioning their disks these days (Diag, Boot and Recovery with Recovery being active). My original 2010 boot media works fine on older Dell PC's with the standard Diag + Boot partition.

The good news is that they appear to have it fixed and we just need for them to upload the new boot media ISO.

John,

I realised I had a pretty old version of ATI so I just installed the latest version and made a new Recovery Media USB stick - exactly the same problem except I briefly saw an error message during loading.

I'm a complete newbie to all of this. If they issue a new boot media ISO what do I do with it? I guess I can burn a recovery CD with it, but how would I produce a bootable USB memory stick?

Interestingly I have absolutely no problem booting an ancient version of Norton Ghost 2003 from a USB memory stick onto this same machine

Regards,
Steve

Actually, given the extent of the fix I would expect they would post an update to the main application and the boot ISO image. Once the application is updated those changes should be incorporated into new bootable memory sticks that you create. Of course we won't know for sure until they post the update.

- John

John,

Thanks for your comments - I appreciate it.

This is my first "exposure" to Acronis and I have to say I am not impressed. I've just been looking at other threads and it's pretty clear the problem with Dells is not new. I don't understand why Dell's drive partitioning should cause such a problem to Acronis when my very old GHOST2003 running under DOS has no problem at all.

I'll keep an eye out for a new version, but I may just uninstall ATI and cut my losses. I saw from one of your postings in another thread that Windows 7 can produce partition images. I just burned a Windows Recovery CD and it boots fine. Wish I'd realised that earlier - I could have saved myself some money; I only needed ATI for imaging to an external USB HDD, which GHOST wont do. I use MS Robocopy for my daily data backups and that works fine, so it seems I don't really need ATI at all.

Regards,
Steve ... older and now wiser

I agree, the length of time to get it fixed has been long. Yes, Windows 7 does have an image backup utility and it does work. But I would still prefer to use ATI if this resolves the issues. I like the ability to manipulate partitions if replacing hard disks and also the ability to "mount" an archive and access files. It is also very easy to maintain several versions of the backup archive. The Windows 7 utility seems a bit funky in that it always wants to replace the existing archive. But, as a bare metal restore method of protection it does work.

I also like ATI's wipe-disk utility.

- John