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Hello
I needed to do a basic clone internal sata 500GB to external usb 1TB.
I booted from a Acronis 2013 boot media and then the original install disk.
When I went to tools/close be it auto be it manual when I chose my source I was taken to the destination screen. All the hard drives were grayed out. I booted several times to attempt a simply clone.

So I decided to clone directly from Windows 7. Alas I could chose any source drive - all active - however when I arrived at destination - the drives were greyed out.

Yes I bought the software for the company and it is registered, and activated.

Thanks for an help. Oh I am now simply copying over from F Drive to H Drive. I would rather have clone the drive as that is a work habit.

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My be a bad Acronis day I went to the next computer to clone the Windows 7 Partition. I used boot media and the original disk on internal CD player/ and external usb CD player and I would get into the first menu - click on True Image - and mind you I did this over ten times using a variety of approaches - and as soon as I gain entrance into True Image to do a backup/clone and so forth ...the computer froze. And I have done this on several occasions of the last 12 months - today - nothing with Arconis is working - as explained in this two related comments.
Thanks

My best advice: Do not Clone! Instead, do one extra step and create a full disk Backup to an external drive. If ever you need to return to that image state, you would do a full disk Restore/Recovery.

There is rarely a need to Clone. Really, Backup is safer and more flexible. Many users encounter problems Cloning which they would not have if they had instead used Backup.

1. Don't use Clone. Do a full disk mode Backup, selecting the entire disk, and a Restore. The end result will be the same as Clone, but with many advantages.

2. Check out the many user guides and tutorials in the left margin of this forum, particularly Getting Started and Grover's True Image Guides which are illustrated with step-by-step screenshots.
In particular, 29618: Grover's new backup and restore guides http://forum.acronis.com/forum/29618

A full disk backup, selecting the disk checkbox rather than individual partitions, includes everything. It includes everything that a clone would include.

The difference is that while a clone immediately writes that information a single time to another drive, a backup is saved as a compressed .tib archive. As such, multiple .tib archives may be saved to a single backup drive, allowing for greater redundancy, security and flexibility.

Once a full disk image .tib archive is restored to a drive, the result is the same as if that drive had been the target of a clone done on the date and time that the backup archive was created.

Clone is riskier because we've seen situations where users mistakenly choose the wrong drive to clone from and to, thus wiping out their system drive.