Directory exclusion is still broken and not working in online backup.

Hello Justin!

Thank you for finding time to open the thread regarding this issue. I understand your concern and will do my bes to assist you.

I have carefully checked our internal resources, and found no mention of a known issue that would match your description. Thus the situation requires investigation.

Please gather

1. Screenshot of the issue
2. Acronis Info
3. Exact sequence of steps performed

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I was speaking to an Ahmad Ibrahimov there and because your stupid email system doesn't use real email addresses I guess I added a Re: to the front of the email and it never got to him. I have since tried contacting you guys numerous times and have gotten no response. I have had problems with this products for months.

Could someone please contact me by private message and set me up so that I have extended chat based support? This is not fair because I never got the product working and they expired my customer support. Customer support is always time limited to make sure people get the product up and running and so that they don't bog down your guys resources after this time.

I NEVER GOT THE DAMN PRODUCT WORKING

Please get me in touch with Ahmad, and please allow me longer extended access to char support. I need my directory exclusion and file renaming issue fixed asap!

Justin Hansen

Hello Justin,

Thank you for your comment and for bringing this situation to our attention. Please accept our profound apologies for the inconvenience caused.

I would like to assure you that even in case your support time expired, but the problem isn't solved, Support will proceed with assisting you till we get the problem solved. Access to chat can be extended by the Experts team. I've notified Ahmad regarding the situation, and sent him the speed up request, he should find your message and get in touch with your shortly.

I have also notified our Management team about your case, and sent them your comment, so be sure your case has their most accurate attention.

Please let me know in case there's any further procrastination with the reply from support, I will do my best to speed up the process.

Thank you.

Hello, I got an email from Pankaj Pumar, but your email delivery system is messed up because I tried replying to both his email and Ahmad's email and neither of them replied.

Someone PLEASE SET ME UP WITH ONLINE CHAT SUPPORT IMMEDIATELY YOUR GOD DAMN EMAIL SYSTEM DOES NOT WORK. AND NO, I AM NOT SENDING YOU ANY SCREEN SHOTS. I TOLD YOU, ONLINE BACKUP DIRECTORY EXCLUSION DOES NOT WORK, THERE IS NO SCREENSHOT TO SEE, IT DOESN'T WORK. AND THE REASON IT DIDNT WORK IS BECAUSE YOU GUYS NEVER TESTED IT BECAUSE YOUR COMPANY AND PRODUCT SUCKS YOU DONT EVEN SUPPORT CUSTOMERS AND YOU CANT EVEN RECEIEVE EMAIL FROM CUSTOMERS.

From Justin Hansen

Hello, no the issue has not been resolved, my online backup will not filter out directories, please help. Is it possible to discuss this with you via online chat? Thanks

-----Original Message-----
From: Pankaj Parmar
Sent: Tuesday, November 30, 2010 9:40 PM
To: <removed due to security reasons>
Subject: Acronis Support Case 00931967 [ref:00D3Zcb.5005AZFrf:ref] Subject: Online Backup Issues

Hello Justin Hansen,

We are following up with regard to your recent Acronis support case # 00931967. We requested additional information several days ago and have yet to receive a reply. Please let us know if the issue has been resolved or you need more time to respond.

If your issue has been resolved to your satisfaction, please reply to this email and simply enter "RESOLVED". If you require more time, please reply to this email and indicate when you might be able to reply to our request for more information. Otherwise, please reply to this email with the requested information.

We look forward to your reply.

Hello Justin!

Thank you for your comment.

I completely understand your frustration and concern, this situation may really seem unpleasant. I've checked the case # you've specified and can see that you've been arranged a call back and the last message from you in the case reports that the issue's solved. Please let us know in case you still have any difficulty with contacting support or with product functionality.

Thank you!