Disk Backup Source empty & No hard drive found

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hi,

i am using Acronis True Image Home 2012 v7133.
With Windows 7 64bit I have some issues with this program:

* Disk Backup shows an empty Source area
* Most Tools & Utilities show an error: "Acronis True Image Home has not found any hard disk drive." Event code: 0x000101F4+0x000A01FD

According to http://kb.acronis.com/content/1515 I have checked that file/foler backup mode detects my OS disk. But my hard disk does not contain only one partition. It is a dual boot system with two Windows 7 partitions, one of them encrypted by Bitlocker. The layout can be seen in the screenshot.

I also tried to install the SnapAPI 685 (https://kb.acronis.com/sites/default/files/content/2005/12/1515/snapapi…), which did not solve the problems.

I did a fresh install of the OS so no "old" Acronis product was installed before.

Could someone give me a hint, what went wrong?

Thanks
Snorre

Attachment Size
empty_source.png 45.45 KB
tools_error.png 42.61 KB
disk_layout.png 20.95 KB
Sat, 03/30/2013 - 10:34
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hi all,

as there seems to be no solution the next step is to try to install True Image Home 2013.

CU

Fri, 04/19/2013 - 18:41
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

Hi Snorre,
I am having the same problem with trying to replace my laptop HD with an SSD. After reading many such postings I am planning to contact the drive manuf. and see what they think. I have read that one fellow shipped his drive back to the manuf, so they could upgrade the firmware.

Good luck,

Sun, 07/14/2013 - 16:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

me again Snorre,
So, as I understand it, your computer/OS sees the drive, but Acronis doesn't? If yes, your problem is different from mine, in that my computer can't see the new drive.

Sun, 07/14/2013 - 16:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I also was caught with this problem; I solved it by shutting down the computer and replaced the Sata cable connected to the mother board and the internat hard disk; with the new cable I was back to normal operation with the dual boot WinXp Win 7.
Good luck

Tue, 10/15/2013 - 00:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I am running Acronis 10 w/XP. Need to put in a bigger HD on a removable tray. HD is seen in BIOS but shows empty in Acronis . Need to know how to set jumpers. New drive is currently on CS.

Fri, 08/21/2015 - 21:20