Disk cloning fails with no message
I attempted to clone the contents of my old drive onto my new SSD. After clicking the restart button, my computer rebooted and showed me a window saying that it was cloning the disk, with a checkbox to shut down once complete.
I unchecked the box, but after a few minutes my computer automatically rebooted again, this time booting up normally. I checked my new SSD, and Acronis has done nothing to it.
I tried again, but it did the same thing.
I've attached a system report.
Also, I am using Acronis True Image 2015 but when I went to the contact support page and was prompted to select my product, the only version in the list was OEM 2014. Because of this I can't contact support through chat.
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acronissystemreport.zip | 447.87 KB |


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Thanks for replying.
I went to the products page for my Acronis account (https://account.acronis.com/products), but again it tells me that I have Acronis True Image 2014 OEM. When I click the "Downloads" link for that, the resulting page appears to be messed up; no text appears and I cannot do anything. (It looks like this: http://image.prntscr.com/image/5f2414ebf9234cdd90a382947b3ca547.png)
How would I go about fixing the block bitmap corruption? Some searches I did suggested using chkdsk /R on the partitions, but I am unable to do so. (One suggested way was getting the volume name with mountvol, but that didn't show the corrupted partitions. Another was to assign them a drive letter, but I am unable to do this either; I can't do anything but delete them in the Disk Management tool.)
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For the ATIH 2015 issue, I would recommend looking at your Account page within the ATIH 2015 application GUI, making a note of the serial number that you have used to activate this, then try registering that serial number in your online Acronis Account. If the serial number is accepted then you have not previously registered it. If it says it has already been registered, then you need to contact Acronis Support - see link below in my signature and ask them to resolve the serial number / registration issue - you may need to provide details of any other email address where the serial number may have been registered.
For the bitmap corruption, as this occurs on your Linux partitions, I would recommend restarting and booting into the Linux distribution that you have installed and let Linux do any disk checks as it boots. Linux should do a fsck check or this can be triggered from the linux partition but only on unmounted partitions. If you have a Linux distro boot CD or DVD you could run fsck from that as an alternative - most distros have 'Live' CD / DVD editions that you can try from the optical media before deciding whether to install it.
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The ATIH GUI does not have an account page, but through the website I see that my serial number is registered for ATI OEM.
I contacted Acronis support, but I was told that they cannot tell me anything at all becasue I got Acronis bundled with my SSD.
I booted into Linux from my DVD and ran fsck on the corrupted partitions, but Linux tells me that they are "clean". (I generated another system report in ATIH to check if it did anything to fix them, but it did not.)
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If you have ATIH 2015 then you should see a page like mine shown in the attached image below:
Not sure what else to advise for the Linux bitmap corruption issue other than to suggest using Backup & Restore to just move your Windows partitions from your HDD to the new SSD instead of trying to do this via cloning.
Are you able to make a good backup image using ATIH of your Windows OS partitions, including any hidden system partitions (System Reserved / UEFI if present etc)?
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378263-131977.png | 17.2 KB |
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I now have just my Windows partitions on my SSD. It wouldn't boot initially, but a boot recovery disk fixed that pretty easily.
Thank you for your help!
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Thanks for the feedback, glad to hear that you have this working now.
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