Does True Image 2011 support Outlook 2010 64bit?

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 12

I suspect that True Image 2011 doesn't support Outlook 2010 64bit. The entry "%1 is not a valid Win32 application (0xFFF0)" in the email notification log below seems to indicate that Acronis is expecting a 32 bit application:

1 Information 12/09/2010 5:23:58 PM Operation Email started.
2 Information 12/09/2010 5:23:58 PM Analyzing partition '0-0'...
3 Information 12/09/2010 5:23:59 PM Analyzing partition 'P:'...
4 Information 12/09/2010 5:23:59 PM Analyzing partition 'G:'...
5 Information 12/09/2010 5:23:59 PM Analyzing partition 'R:'...
6 Information 12/09/2010 5:24:00 PM Analyzing partition '0-0'...
7 Information 12/09/2010 5:24:01 PM Analyzing partition '2-1'...
8 Information 12/09/2010 5:24:01 PM Analyzing partition 'C:'...
9 Information 12/09/2010 5:24:01 PM Analyzing partition 'Z:'...
10 Information 12/09/2010 5:24:02 PM Analyzing partition '0-0'...
11 Information 12/09/2010 5:24:03 PM Analyzing partition 'X:'...
12 Information 12/09/2010 5:24:03 PM Priority changed to Low.
13 Error 12/09/2010 5:24:03 PM Failed to copy file or folder ''.
(0x1)
Tag = 0x3A4FB2E0331C3C6B
Cannot load the dynamic library. (0x1)
token = "C:\PROGRA~1\MICROS~2\Office14\OLMAPI32.DLL"
Tag = 0x384A6390DFD2E5D9
%1 is not a valid Win32 application (0xFFF0)
code = 800700C1)
Tag = 0xBD28FDBD64EDB8BC: None
14 Error 12/09/2010 5:24:09 PM (0x1)
Tag = 0x3A4FB2E0331C3C6B
Cannot load the dynamic library. (0x1)
token = "C:\PROGRA~1\MICROS~2\Office14\OLMAPI32.DLL"
Tag = 0x384A6390DFD2E5D9
%1 is not a valid Win32 application (0xFFF0)
code = 800700C1)
Tag = 0xBD28FDBD64EDB8BC
15 Error 12/09/2010 5:24:09 PM Operation has completed with errors.

Is there a way to make it work with Outlook 2010 x64?

Sun, 09/12/2010 - 07:43
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear Ian!

Thank you for finding time to open the thread regarding this issue. I understand your concern and will be glad to assist you with it.

I regret to inform you that Acronis True Image Home 2011 has compatibility issues with Outlook2010. We are aware of the problem, and the issue was already escalated to the Development team, so we're working on the fix.

We will keep tracking the issue state and, as soon as we have any news, we'll update you immediately.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 09/22/2010 - 08:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Yana, I appear to be having the same problem as Ian. One of the major reasons I bought ATI 2011 was for the Outlook support. It’s obvious now that I have installed it that it simply does not work. Can I get my money back?

Attachment Size
47542-92311.jpg 56.58 KB
Tue, 11/02/2010 - 23:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 11

I am having the same problem, I run Windows 7 64 bit with Office 2010 64 bit. When I try to backup Outlook 2010 with ATI 2011 build 5519, I get the same error.

Any progress on this isse?

Sun, 11/07/2010 - 20:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello James and Peter!

Thank you for your comments!

Dear James, I completely share your frustration regarding the situation. Your decision regarding the refund is totally understandable. Unfortunately I cannot proceed with the refund myself: you're out of 30 days after purchase period, and the situation requires Sales Experts approval. Please send your refund request to our Support team via webform, it will get escalated and solved.

Dear Peter, thank you for your question. I've checked the status of the investigation process, and the issue is reported to be fixed in the next update, which is coming soon (it's in development at the moment, and we do not have exact ETA, but it was said that the Update will be out in November). 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 11/09/2010 - 21:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hello Yana,

I also appear to have the same problem. On 32-bit everything works fine, but on 64 bit I do not get any further than:
13 Error 12/09/2010 5:24:03 PM Failed to copy file or folder ''.
(0x1)
Tag = 0x3A4FB2E0331C3C6B

In the last post you mentioned a possible ETA of November. Are there any updates on an ETA currently?

Mon, 01/03/2011 - 16:41
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Adriaan,

Thank you for your message and welcome to our forum. I will help you with this question.

According to our internal resources, this issue has been resolved in the latest build of our software, 6597. You can refer to this KB article if you have trouble updating.

In case you run into any issues, I would really appreciate if you could get back to me.

Please let me know if you have additional questions.

Thank you.

Tue, 01/25/2011 - 16:49
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.