Drives not Recognised
I have just upgraded my machine to a Quad Core with 2 x 500GB Drives. My Acronis True Image Home v10 build 4942 works fine when I am in Windows XP x64 but when I boot from the Startup Recovery Manager (F11), and try to backup or restore, it gives me an popup message saying that my machine has no drives on it. I have downloaded the latest patches and it still will not see any drives. Please can you advise of a fix for this problem.

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Before anybody asks: YES they are basic drives with the following partitions:
C: 20GB
D: 20GB
E: 430GB
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Does the downloaded TI 10 ISO (from your Acronis Account) detect your drives correctly if you use it? It has more updated drivers.
If it works, there may be a way to use the kernel from that ISO in the ASRM. I haven't tried it, but I know you can manipulate it some because I've previously switched the ASRM to use the Safe Mode version.
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Hello all,
Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]
Brian,
If the ISOLINUX CD works flawless for you, you can update Acronis Startup Recovery Manager in the following way:
Exclude kernel.dat and ramdisk.dat and replace the old ones. The files are located at:
* \Program Files\Common Files\Acronis\TrueImageHome\kernel.dat
* \Program Files\Common Files\Acronis\TrueImageHome\ramdisk.dat
After that reactivate Acronis Startup Recovery Manager and see if the issue remains.
Thank you.
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