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Drives not Recognised

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I have just upgraded my machine to a Quad Core with 2 x 500GB Drives. My Acronis True Image Home v10 build 4942 works fine when I am in Windows XP x64 but when I boot from the Startup Recovery Manager (F11), and try to backup or restore, it gives me an popup message saying that my machine has no drives on it. I have downloaded the latest patches and it still will not see any drives. Please can you advise of a fix for this problem.

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When you boot from the SRM you are entering the Linux rescue environment and the it doesn't have the proper drivers for your new hardware most likely.

You could try Acronis Live Chat to see if they can provide you with an updated .iso (which will make a rescue CD, not fix the SRM which is stored on HD) but they may not do this since you are 2 versions behind the current.

You could download the TI2009 trial and see if it works. It has better hardware support and is certainly more current than TI10.

Before anybody asks: YES they are basic drives with the following partitions:
C: 20GB
D: 20GB
E: 430GB

Does the downloaded TI 10 ISO (from your Acronis Account) detect your drives correctly if you use it? It has more updated drivers.

If it works, there may be a way to use the kernel from that ISO in the ASRM. I haven't tried it, but I know you can manipulate it some because I've previously switched the ASRM to use the Safe Mode version.

Hello all,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

Brian,

If the ISOLINUX CD works flawless for you, you can update Acronis Startup Recovery Manager in the following way:

Exclude kernel.dat and ramdisk.dat and replace the old ones. The files are located at:

* \Program Files\Common Files\Acronis\TrueImageHome\kernel.dat
* \Program Files\Common Files\Acronis\TrueImageHome\ramdisk.dat

After that reactivate Acronis Startup Recovery Manager and see if the issue remains.

Thank you.