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Drives not showing on Bootable Rescue Media

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Running True Image Home 11 and Vista Home Premium. When starting a backup/recovery project running on the PC, all drives appear no problem. However, when using the Bootable rescue media, the hard drives do not appear. Here's what I have on the pc, and what the program running in normal mode shows:
Floppy Drive (A:)
Windows (C:)
Programs (D:)
CDROM Drive 1 (E:)
CDROM Drive 2 (F:)
External HD (G:)

However, when booting to the rescue media, drive availability is:
Floppy Drive (A:)
External HD (C:)
CDROM Drive 1 (D:)
CDROM Drive 2 (E:)

Anyone have any idea on why the hdds disappear when running the rescue media?

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Hello Bob,

I understand the question and will do everything possible from my side to give you a clear explanation.

The source of the issue is lack of drivers under Acronis bootable disc. I have checked your account and found registered Acronis True Image 11 Home. I sent you a special ISO image of Acronis bootable disc based on ISOLinux loader via PM, this ISO has better hardware support than usual one and it will certainly solve the issue you experience.

Officially Acronis True Image 11 Home doesn’t support Windows 7. I may recommend you to download free trial version of Acronis True Image Home 2010 and test it. Acronis True Image Home 2010 supports the following operating systems:

  • Windows XP SP3
  • Windows XP Professional x64 Edition
  • Windows Vista SP2 (all editions)
  • Windows 7 (all editions)

You may later upgrade Acronis True Image 11 Home to Acronis True Image Home 2010 just for $29.99 using our online store.

Let me know if you need further assistance.

Thank you.

Hello Dmitry,

Many thanks for your quick response. However, I must be a little slow, in that I can't find where a PM would be posted anywhere on this forum. I've been all over the place, and it's not where I might expect to find a PM on other forums. Please tell me where to find it. Thank you

Look in the left column where it has My Account, My Forum Topics, etc ... there's also Messages. There should be a number next to it indicating you have a message.

Thanks DwnNDrty, found an additional message posted this morning with a link for the Linux file. Anyway, burned it and rebooted the other pc with this version loaded. But no change, the hard drives are still not shown. Only the external drive, where my backup .tib is located, plus the two cd drives and floppy. The two hard drives, where I want to restore to, aren't listed anywhere.

As mentioned, when I open TrueImage 11 on the pc, everything shows up fine, it's just when loading the program during boot-up that the drives aren't shown.

'Tis a puzzlement.

Well this is novel. I uninstalled v11, downloaded and installed a clean copy of v10. It read all the drives fine, but displayed an error message when I selected the .tib file to restore. Said it was not an Acronis file, or was corrupt.

Okay. Uninstalled v10, then downloaded and installed a clean copy of v11. Read all the drives, and had no problem selecting the .tib file. Not wanting to push my luck, I restored drive C:, which contains Windows, from the pc, not using a bootable rescue media. After a couple of reboots, all is saved and back to normal.

I had been under the impression that you needed to boot to the rescue media in order to restore the Windows drive, but obviously that's not the case.

Anyway, problem solved. Thanks for your input.