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Edit Tasks in True Image 2010

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How can I see and edit planned tasks in True Image 2010? I created a task long time ago and want to edit it now. But where can I edit it?

I cannot see that task anywhere, but it is performed every day.

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If you are using Vista or W7, could you post a snip tool image of your tasks both scheduled and unscheduled?

In theory you should be able to right click on the task under the Tasks and Logs tab and choose either to edit the schedule or edit the whole task.

Be aware, when you are eventually able to edit a task, that if your tasks are stored on an external drive you will need to have that drive connected and operational when you make the changes. Otherwise TI will annoyingly revert to the default backup folder which will be wherever it has decided to put it - probably on your C: partition.

I use XP SP3.

There is only written "No planned tasks for that day". But I have planned task for every day and True Image try to perform it every day and fail. The "old" HDD is still connected. If I click on an day in past TI still show "No planned tasks for that day", but have a Log of the failed task.

Could you post a screenshot - crtl + Printscreen button.

You should be seeing something like the snapshot I've attached.

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14468-86638.PNG 207.25 KB

The list on pagefooter is empty. There is written "no Task for that day".
Edit: Add Screenshot

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14470-86641.jpg 121.26 KB

How strange, and yet the task attempts to run?

Check in, C:\ProgramData\Acronis\TrueImageHome\Scripts and see if your tasks exist there, you'll be able to open them as they are just XML files but with a tib.tis ending.

The database file, which should contain all the information about your task is one folder up, that is,
C:\ProgramData\Acronis\TrueImageHome\Database ARCHIVES.XML, however only alter the contents of this if you really know what you're doing.

I think you'll need to download the Acronis task zapper utility - which will delete all tasks, reset the database and you'll be able to start again.

Are the tasks showing on the UNSCHEDULED tab?

No, tasks are only shown if they are done. I get an IO-Error every time it run.

Can you pls give me a link to the Acronis task zapper utility? I cannot find it on Acronis HP.

Hello all,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.

Sven,

Please re-start Acronis scheduler, it appears that the scheduler service has been installed improperly.

- Download a special Acronis utility;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:

schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

This should delete all Acronis tasks on the PC. You should manage your tasks from the scratch. Execute a backup operation and see if the issue remains.

If the issue persists, please download Acronis scheduler, which is a special utility to update the scheduler service. 

Extract the downloaded file, run install.bat and wait for the process to be completed. The utility will automatically update the service. Reboot the computer and re-create the task. The issue should be resolved. 

Bodgy,

Thank you for your help.

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Sorry..... deleted as I put response in the wrong post/thread