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EmptyRegionaServer error when attempting to subscribe to online backup service

Thread needs solution

I just installed Trueimage 2010 Home and get the EmptyRegionaServer error when attempting to subscribe to online backup service. ERROR CODE 0x00980320.

I AM able to connect to rpc.acronis.com in my browser.

I upgraded in part for this service. Can anyone help? Do Acronis folks check tis forum?

Thanks...

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Hello Richard,

Please make sure that the following hostnames and ports are accessible:

  • Hostname: ro11689.plusserver.de; Port: 55556
  • Hostname: storage.acronis-hosting.com; Port: 44445

Please check how to do that in this KB article.

A firewall or some other security software on your machine cab block the access.

Please reply to this thread if the issue is not fixed, I'll be glad to help you.

Thank you.