Encryption Key Required??? But not entered
Hello,
The strangest thing has happened with the online backup on one of my computers. Each time a want to access the onling backup for a particular compuer it now asks for an encryption key. However I never enetered one. I have been running this backup for weeks (that's how long it takes to back up 35GB). I would keep opening online backup and clicking "backup now" to upload another chunk. By the way I have an 8mb/4mb connection.
Now it is asking for an encyprtion key that was never entered in the first place. I fear I will have to start from the begining again (many more weeks). I have another two computers under the same account and thet are still working fine.
Has anyone seen or know of this behaviour and how I might correct it.
Many thanks.
Badgeros
Acronis???
Is anyone going to help us with this problem with the software?
Thankyou.
I did enter the encryption key, a 100% simple and secure key to remember for myself and partner and it was written down as well.
Two days later the Q. for the key came up to enter the software and all what happened: denials of a 100% safe and simple key.
I'm very sure that I haven't made mistakes and reading other comments on this key issue gives me a stronger feeling that on the server side of Acronis something is causing crippled keys and q's for keys which weren't entered. Very strange...!!
But the end of this all is I'll have to wait till a kind person of support has resetted my online backup; so I'll have to start from beginning again.
Very very annoying....
I suppose some may view this as a fatal character flaw on my behalf, however I don't enjoy being a beta tester or otherwise dealing with frustrating and time consuming computer problems...particularly when the developer of that product has offered little in the way of help. I have resolved this problem personally relatively quickly by simply cancelling my online backup subscription. There is plenty written in the computer press to give one pause to consider the safety of your data in the cloud anyway, so it didn't take very much on the technical side to have me resigning my membership. Regardless of company assurances that my data is safe, it all rings a bit hollow when I can't even get a technical answer to a relatively simple question. That begs the much larger question..."just how good are they at ensuring my data is truly protected?".
For me, I will give this infant technology a few years to grow up and see just how well it has performed over time. In the meantime, I will go back to my tried and true multiple drive strategy. Certainly not as convenient, but I absolutely KNOW who has access to that data!
Hi Randall,
I guess you are very right with your arguments and I'm discussing myself if I should go on with this adverture as well.
At this this time I've backupped my files on two portable HD's, using SmartSync Pro and it works great.
But I wanted to have my backups out of my house, just for in the case of......
So while I'm waiting for a solution for my problem (the support is looking in this problem) I am also in search for a different online backup.
Suggestions are very welcome!
J.N., as far as other online backup vendors are concerned, there are numerous vendors out there. However so far I've not found any that can compare on a cost basis with Acronis. $49.95 for 250GB for a year is an extraordinarily reasonable price.
I do agree that it is best to have an offsite backup in case of an emergency at your home or place of business and online backup services are certainly ideal for this function, however the question I have is are we being lulled into a false sense of security by companies who know we want to have this ability in a convenient, simple to use manner. I suppose it is fine for music, photos, etc, but for sensitive business of financial information I have an uneasy feeling about trusting my data to people I don't know and whose security protocols are not clearly defined.
Also, in light of a few recent high profile hacker break ins compromising user data, is it reasonable for us to assume that could not happen to a data center such as one of these? I'm not a conspiracy theorist or a pessimistic person by nature, but I have sensitive client financial data on my system that if compromised could severely damage my business and possibly cost me a lot of money in liability claims. That is a risk I just can't afford to take until I've seen these companies prove they can secure this data.
Hi Randall,
I've been asking around here a bit and a few persons are using this online backup: http://www.backblaze.com/
It is not too expensive as well!!
I've asked Acronis about their security levels also during a chatsession and it remains a misty world (or "in the cloud" lol)
I'm with you with the idea that, if every (good) hacker can do the job at a ministry of defense: why shouldn't he be successfull in hacking the Acronis server as well.....
Said in other words: I'm still unsecure on what to do and where to rely on.
I've sent Yana, the Acronis web employee, a PM, pointing him out that we are in need for some clear answers. Let's hope he will see the urge to answer some questions....
Please ignore this post -- I'm just using it to follow this thread (i.e. I'll now get an e-mail notification when Yana replies)...
I to have performed a complete backup of one of my computers before upgrading to Windows 10 Pro and a partial backup of another. I went back to retrieve some data. Guess what? I am being asked for an encryption key! I would have remembered such a thing. So now what? It appears something is wrong here. I also would like to know why you others have not been answered????
So, I am paying to backup computers. I paid for three and I am doing it so I cant get to my data. What a concept.
Guess what! I had to check myself. I went a tried to access my backups using one of the only two passcodes I would possibly ever use without writing it down. And one of them worked!! I apologize for getting so upset and blaming acronis. So, I am apologizing here. Yes, it must ask for a key otherwise it would not have known my passcode.
Honestly, between earlier unanswered security questions I had about our online backups, the lack of any Acronis customer service help with this encryption key issue, and the extremely SLOW performance of running an online backup or sync to the Acronis Cloud, I have made the decision that for my use I will no longer subscribe to the Acronis Cloud.
I love the application and will continue using it, but I am going to encrypt my local backups at the time I run them which takes minimal if any extra time at all. I will then upload a copy of my resulting .tib file to Dropbox. The upload over my cable internet connection will be incredibly fast compared to the Acronis sync. I will just have to validate the file when I ever have to use it to make sure it is still completely accurate and no data was lost in transfer. Even if someone got my file, it would be useless unless they wanted to go to the effort of decrypting the file once they had obtained it.
If they go to that much trouble I feel like I have done my due diligence to protect the data to a reasonable level of expectation.
Yes, the Acronis Cloud is relatively inexpensive for the amount of storage you get, but the poor performance and customer service are unacceptable to me.