Error 0x10C449

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 2

First: sorry for my english. I hope you understand me.
I have True Image Hone 2010 Version 7.160.
If I start a backup on my external drive the software startet to make a partion Image.
But after a short time there is an error like: 0x10C449 0x10C449 0x10C449
Snapshot from Volumen cut´nt constructed because the Volume is also locked.

Mon, 04/18/2011 - 12:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Frank!

Thank you for finding time  to report about the issue, I will be glad to assist you with it.

The most possible reasons for the issue are: 

  1. Errors on the drive
  2. SnapAPI error

We will address both shortly. Please do the following in order to solve/localize the issue:

  1. Start -> Run -> cmd
    and issue in the command line the following command:
    chkdsk /f /r
    and reboot the machine
    Upon booting Windows will check the drives for errors and fix them if any
  2. I will send you the updated SnapAPI drivers via PM in a minute. Please install them onto your machine and reproduce the issue.

This should solve the problem, but in case it remains, please gather the following diagnostic data: 

  1. Screenshot of the Disk Management (Start -> Run -> diskmgmt.msc)
  2. Acronis Info
  3. Acronis Report

This information will help us to localize the cause of the problem. After the data is collected, please submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 04/18/2011 - 17:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

Hello Yana,
first let me say thank you for your help an your understanding for my bad english. Reading an speaking is much more easier for me than writing.
I think, that the problem has come from install another Arconis software on my computer. Disk Director 11. So I have uninstall True Image an than install new. By the install the setup told me that there is an process form Disk Direktor who is to stop first. I have done this in install the software. Now it works - booth. Thanks for your help. Bye bye.

Tue, 04/19/2011 - 08:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear Frank,

Thank you for your reply and for letting us know that the issue is solved, I'm really glad to know it (an your English is really fine).

I appreciate your cooperation and grateful for you've specified the solution that help you. I'm sure it will be useful for other Customers as well.

Thank you!

Tue, 04/19/2011 - 14:06