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error code 9

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I have a hard disk that had errors on it, but have managed to make a backup using True Image Home. The original disk is bootable and most things seem to run, but some part of the disk is in bad shape and things like Windows 7 backup will crash. Thanks Acronis for being able to back up and ignore the few bad sectors. To achieve this backup I removed the drive from the laptop it was in and installed the disk in myu desktop system. The backup was stored on an external USB disk drive.

Now to recover the data, I have purchased a new drive, removed the bad drive from my machine, and am trying to run the recover operation. When I do, the backup won't run with the error message erro code 9. See attached window screen shot -- since your error window doesn't support cut and paste and I wasn't about to retype those numbers.

I have search on this error and it says "run chkdsk" on all your drives. Are you serious? You can't tell me which drive the problem was on? I have many drives in this computer and really don't want to waste time looking at all of them. Also, why can't I just proceed with the restore even though some drive is bad? Just warn me and let me go ahead.

What's the proper way to proceed to get this backup restored?

Thanks,
Bill

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So, I decided to try a bootable restore CD, after reading more posts. I did this, and booted from the CD in the laptop, with the new drive mounted, the old drive out, and the USB drive with the backup on it plugged in. Booted nicely, and ran True Image. Slected the backup to restore, and the new drive as the target, and the operation aborted. Foiled again.

So, I put both the original damaged hard drive in and the new drive, unplugged the USB drive and tried a clone operation. Failed since there are errors reading the source drive.

When I created teh first backup, there were errors reading the drive, and a dialog appears that contains options of ignoring read errors. When I saw this, I thought "Great, its gonna let me back this thing up and we just won't get back the files that had errors in them. No biggie, 'cuase the disk boots and those files obviously aren't critial to the system operation." However, it seems that after you have choosen to ignore read errors, it creates a backup that doesn't want to restore. That doesn't seem like much of a backup to me.

So, I am trying a new backup of the drive, which I have also instructed to "ignore errors". We'll see where that gets us. In the mean time, help. What can I try?

Thanks,
Bill

Did you try to run a chkdsk -r from an elevated command prompt (this will run the next time you reboot your computer) or from the windows installation DVD?

Hello all,

Thank you for your messages and assistance.

Bill, I would also like to help you.

You can try mounting the backup that you are trying to restore in read/write mode and perform chkdsk with the /r parameter. I believe that you will be able to restore without any issues after this.

Please let me know if you have additional questions.

Thank you.