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Error E000070021

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I use a free copy of Personal v8 on my 3 PCs. It's part of my religion and has recovered tricky situations many times. However, I've suddenly got a new problem on my main machine. If I try to image the main C: drive, I get the above error. In a nutshell, it says that I either have bad sectors or there is another program running. I can image D: drive OK which is where almost all the programs live, and I can't see that there are any differences from the past when it ran OK. I've tried stopping everything non-essential and that doesn't help. I've run about half a dozen different scans on C: but there is no indication that there is anything awry with the disk. Then I thought, I'll be clever and run from an Acronis booting CD. It goes OK until I get to the screen called Image Archive Creation. Whatever I put into the output file name it still leaves 'NEXT' greyed out, so I'm stuck. Help!

Error E000070021 - Can't create Image; running applications or bad sectors on C:

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Have you installed any new programs, or has Windows updated itself at all?

Hello John,

Thank you for using Acronis Products

Could you please check the disks for errors?

- Go to the Command Prompt (Start -> Run -> cmd)

- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

If the issue persists please install SnapAPI drivers using the following KB article

Many thanks. I ran the SnapAPI drivers update from the KB article and, hey presto, the problem vanished!
I did post another version of this problem earlier today. I apologise and hope you can delete it. The proximate reason for my doing this was that I thought this topic had become inaccessible as several attempts to open it failed. I now realise that it was the site being slow; it really is slow at times.
Best wishes

JohnB