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Error E000440008 the drive is not ready

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I bought True Image Home Ver. 11 a few years ago and only used it one to create a backup, not sure if was even successful back then.

I just tried using Acronis again to backup to my external Maxtor HD, went thru the backup steps, choose Incremental, clicked Proceed but got the error message "E000440008 the drive is not ready".

sorry, I don't know much at all about external HDs. What can I do to get the HD ready?

Win XP Home. Here's the Log in case that helps.

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OK, I found this page http://kb.acronis.com/content/4071 that addresses my issue.

I got as far as "Click the Policies button then click the Optimize for quick removal radio-button and click OK: " but, that button was already checked.

Sure hope someone can help with this.

Looks like I can't get any support at all for an older product.

Found this page with updates http://www.acronis.com/support/updates/index.html and see my Ver 11 listed, but don't see any place to click on Download.

How do I upgrade to the latest version? Do I need to pay full price, or is there a discount for already having the older product?