Error: "error occurred while connecting to the update server"after Windows 10 update--ATI Home 2010
When I try to reload my Acronis True Image Home 2010 disk on my new Windows 10 operating system, I get the error message: "error occurred while connecting to the update server"
I downloaded a bad root kit or virus onto my computer, and decided to repave my hard drive with a previous image. I previously had Windows 7, and used the free Windows 10 upgrade. I had installed ATI 2010 on my computer previously after upgrading the operating system, so I am not sure what the issue is.
Does anyone know why it is doing this and have a solution?

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Unfortunately, TI 2010 is not compatible with Windows 10. Only TI 2017,2016 and 2015 are compatible and supported.
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Thanks, Thomas. Is it compatible with Windows 7? Perhaps I added it just before I upgraded to Windows 10. I was able to install last time. This seems like the only way it could have worked.
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Yes, TI 2010 is compatible with Win 7. I ran that version for a few years on Win 7.
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