Skip to main content

Error message following incremental backup of C drive

Thread needs solution

Could anybody throw light on the error message below which appears following a incremental backup of my "c" drive.

"Failed to exclusively access backup Q:\samsung ssd 840evo 250GB_full_b8_s1_v1-2.tib during consolidation. make sure the backup is not opened in other applications."

I am able to do a single version sector/sector backup without error.

 

0 Users found this helpful

Dave, welcome to these user forums.

Can you post the complete log that this message was posted in so that we can better understand the context of the error message?

What sort of drive is your Q:\ drive - internal, external or network drive?

I do not recommend doing sector by sector backups unless there is a specific reason for doing so - doing this has a number of side effects, not the least being a significant increase in the size of the backup file, but also that any exclusions are ignored etc.

Consolidation in Acronis speak is the automatic cleanup activity configured within your backup task.

Also, in your backup file name listed in the error message, there is an indication that other issues may have happened for this backup that led to you having two backup files with that same name, hence why this backup file has v1-2 at the end of the name because there was already a v1 file present in the backup location.

Hello Steve,

Thanks for the reply todate. It already throws some light as to why I am getting this error.  Over the last few months I have chenged my desktop disc configuration a number of times also I have deleted Acronis backups from the backup list by removing the task and then manually deleting the files from the destination  disc.  I have been running a number of backups to different destinations as I suffered a major "meltdown" on my desktop motherboard and had a difficult time rebuilng the system. I have probabley "overegged" the backups. There is no longer a "Q" drive on the system the backup in question goes to my "M" drive a partion on a 2TB hard drive.

I would not be averse in reseting Acronis True Image to its just installed state if that were to clean it up following the amount of backup tasks I have input and now deleted.

When you ask for the log posted with this request is that a system reportl log or some other.

Dave, thanks for clarifying the situation you are facing.

It sounds from your description that your Acronis Database information has become corrupted or damaged in some way as the error message is referencing a non-existent drive Q:

You can clear this issue in one of two ways - you could force the Acronis Database to be rebuilt or you could do a clean install of ATIH 2015.

To force the rebuild of the database, you first need to stop all Acronis Services and then end all Acronis programs before then going to C:\ProgramData\Acronis\TrueImageHome\ and either delete or rename the Database folder, i.e. rename to Database.OLD.

See KB 44350: Acronis True Image 2015/2014: Processes and Services to help with the above.

To do a clean install of ATIH 2015 - do a normal uninstall via the Control Panel, then download the Acronis Cleanup Tool (link in my signature) and run this as Administrator followed by doing a restart to complete the action.

Once the above is done, download and reinstall the ATIH 2015 from your Acronis Account.

Note: You can save a copy of your current backup tasks by saving the Scripts folder contents at the above location (as per the Database folder) then restore the saved .TIS files back again after the new install.

Hi Steve,

Bit of a delay in getting back with an update. Decided to do a clean install of Acronis.  The program was not shown in control panel so I downloaded the clean up utility and ran it. this seemed to complete ok and the system rebooted. I downloaded Acronis from my account page and ran the install this terminated part way through displaying an error had occurred, the system rebooted but on coming back up windows boot section was found to be corrupt .Error efi\microsoft\boot\BCD error.

I attempted to rebuild the boot section but was unable to gert the command bootrec /rebuildbcd to run.

I recovered the system back from a backup I took just a few days back using Acronis bootable media and the backup from a usb drive so back to square one.

Have you any views on how I might go forward. Perhaps use the force a rebuild. I am happy to purchase Acronis 2017 onnce I can get the system cleaned up.

Dave, thanks for the update.  I have never heard anyone reporting any errors with the EFI boot data being corrupted or damaged by doing a clean install of the ATIH application.

The only area where Acronis get involved in any changes to the BCD data is if you have enabled the Acronis Startup Recovery Manager (ASRM) which gives the F11 prompt on boot.  If you have this enabled, then you should disable it before attempting any further repair actions.

We have had some posts where ASRM cannot be disabled from within Windows, if you find this, then boot from your Acronis boot media and disable it by that method instead.

Hi Steve,  just an update after updating to the latest motherboard bios and driver for the chipset engine management things have changed. After the bios update all the acronis backup routines I had listed no longer existed. The only backup showing was for the entire PC. I have added a "c" drive incremental backup and this seems to have worked althouth it did at first have an error which I think stated it was not able to open a data stream. I deleted and then reinstated the backup this then ran ok. I was quite suprised that updating the bios removed all the existing backup routines but at present it seems to be working ok.

Thanks for your assistance todate if I get any other odd results I may bounce them off you.

Dave

Dave, when you say the backup routines were gone, do you mean they just disappeared from the console - or no longer worked? If they just disappeared from the console after a bios update - that would be really strange - no idea how that would happen since the bios is at the hardware level and the OS is at the application level and updating the bios makes no change to the OS.

But, if the backups themselves no longer worked, that coudl make sense.  Backups are associated with the UUID of each hard drive.  If the hard drive UUID changes, the existing backup tasks no longer associate the drive to what the drive used to be identified with.  A bios upgrade can cause the system to reassign UUID's to hard drives.  I did a bios upgrade for a Gigabyte motherboard about a month ago and had to reregister a good deal of my licensed software afterwards because the bios upgrade essentially registered teh motherboard as a completely differenent system - new bios UUID which in turn created new hard drive UUID's.  That was the first for me to see that occur from a firmware update, but it happened. 

Also, after the bios update - just to be sure, did you go in and check to make sure the bios boot order was still the same?  Some people leave "clones" of  older instances of their drives in the machine (not recommended though), or have dual boot systems where a differnent OS is on a different drive.  After a bios update, the default boot order can change as well, and can result in the system booting to the other clone drive or other OS by default instead of the anticipated one.    

Hi Steve,

The situation is not quite as I last described.  On powering the system up tonight and opening Acronis up the backup list is not populated other than what is understand to be the start backup of the program ie Entire PC. I altered that backup via options to do an incremental of "c" drive this ran and did an initial full backup. I then setup a single version sector by sector of "c" drive to a diferant location than the incremental. This ran ok. I then powered the machine down and turned off the power to ensure a full shutdown on the hardware. On powering back up and opening Acronis the backup list was again not populated other than the "entire pc" option.  At a loss as to what might be the problem. Perhaps now need to look at "resetting " Acronis. Not happy to try a program removal and re-install as thats how I have corrupted the system twice before.

Dave

Dave, the only time I have seen issues like this is when I have been running a sandbox type application where all changes made are subsequently reset when the sandbox is reset - somewhat akin to using Try and Decide and rolling back to the previous state.

Do you have any such applications running on your computer that might do this?

Hi Steve,

No don't have any software of that type running. I use oracle virtual box to run an XP sytem in order to use an old program but never had an issue with that.  I suffered a system crash again following the system waiting for Acronis to finish an operationprior to shuting down but was'nt aware any backup was running. I think I have problems with the Windows software which is causing Acronis to malfunction have decided to Reset the Windows !0 software and reload all the programs I need. Just need to ensure I have all the software keys and multiple backups on 2 disks before I go ahead.

I'll update you when its completed might be a few days or so. Think the bottom line will be there was never an issue with Acronis but the corruption in Windows was being shown up when Acronis was ran.

Thanks agian for your comments so far.