error occurred while opening the file, Click retry to try to read : note I have VALIDATED TWICE!

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have this problem when trying to restore my Sony Z27 Laptop from a previous full backup (I run win7 ultimate x64)

Message:
error occurred while opening the file
Click retry to try to read from the same location. Otherwise click cancel

Please note that the backup is on an external disk (USB Connected) and it was validate twice with no problem!
I now run latest Acronis TI home 2010 7046
Backup was made with ti 2010 previous version (I guess 6053)
Because of repeated error in recovering I have updated to 7046

Thanks and waiting for your ideas to solve this issue
P.S.

Mon, 06/14/2010 - 16:35
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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some more details:

One week ago I made the image file, I called it sony Z27 full.tib
Then I installed some unsigned programs and drivers, so 2 days ago I wanted to revert to the previous state, by using acronis recovering.

I own a sony laptop hard disk with win7 ultimate x64.
The image is on an external USB 2GB hard disk

During the recovering the system asked for a reboot. After about 20 minutes I got the BSOD: system cannot load...the recovery Media of acronis was no help. I had to reinstall Win7 x64

This time I upgraded Acronis from version 6053 to version 7046. I retried the recovery after validating my image.
This time I did NOT get the BSOD, but I am facing with these sort of messages:
error occurred while opening the file
Click retry to try to read from the same location. Otherwise click cancel

3rd
I have also tried to recover NOT only the primary partition but also the MBR: same results

4th
I have tried to recover NOT the full systems, but only some files: in my particular case I have tried to recover system files (c:\windows) and c:\program files (x86) and c:\program files
In doing so I get a lot of critical stops (acronis cannot recover Nxx.inf ...acronis cannot find yyyy.inf file) at the end, after I ignore, the system reboot in a hybrid state, with many programs NOT working. a mess.

Please note that I am the only user of my laptop, I run the most elevated admin (I enabled the real administrator)

Thanks and waiting for help!
P

Tue, 06/15/2010 - 00:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Muscrab

From windows...but now I am repeating the validation from the Bootable Acronis Media CD.
I will let you know in 2-3 hours

Thanks
P

Tue, 06/15/2010 - 00:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have experienced that Acronis Media loads with this error message

"/bin/ipwatched: error while loading shared libraries: libpcap.so 0.9.4: cannot open shared object file: No such file or directory no raid disk
Reading all physical volumes. This may take a while...Please plug in a USB flash drive

So the Acronis recovery media CD cannot detect external USB hard disk, so I cannot perform a valdiation.

I cannot put my tib image on a 32GB flash drive, since it is 130GB

Thanks and waiting for comments.

Tue, 06/15/2010 - 01:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hallo MudCrab

I have changed to another USB port. Now Acronis can detect the external Hard Disk. Validation was completed with no error.

Additionally: I have copied the sony_backup.tib file to another NTFS hard disk: no problem.

Obviously all my systems (PC, external hard disk) are running on NTFS.

Now validation is complete. But during recovery I get at 60% then I receive the usual message: "error occurred while opening the file"

Any ideas?
Thank a lot
P

Tue, 06/15/2010 - 02:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have made some more tests:

trying to restore ONLY partition C > same error appears
Trying to restore partition C + MBR and Track 0 > restore won't continue "error find the volume"

It looks to me that using acronis media, the external HD is first detected and then lost...

Can I use a different media for recovering? I mean those new large size (256GM) flash drive? Will it improve?

Thanks and waiting

Tue, 06/15/2010 - 02:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Do you have room on an internal drive for the backup image? You could try restoring it from there instead of the USB drive.

Do you have the Legacy USB option enabled in the BIOS? You might try it both ways and see if one works better.

You could try booting the TI media from a flashdrive, but I don't really think that would make a difference unless it changes the USB detection.

Have you tried the quiet acpi=off noapic option detailed in Section II of the Read Before You Post thread?

Tue, 06/15/2010 - 02:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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This error may have nothing to do with USB devices.

I have the same error when restoring from the internal hard drive of my Thinkpad laptop. Here is what I do: I start True Image 2010 (build 7160) from Windows 7 x64 and guide it to do a restore, when the computer reboots, it prompts: "error occurred while opening the file, Click retry to try to read from the same location. Otherwise click cancel". I have to choose cancel and it boots Windows 7. Then I have to guide True Image again to do the restore, but this second time it always works, without prompting such an error. It is weird that I have to guide True Image twice to do a restore if I use True Image from inside Windows 7.

When I use Acronis Booting Rescue Media (a flash drive) to boot the computer and guide True Image to do a restore from outside Windows 7, it can always find and open the file correctly without any error.

Obviously, True Image cannot correctly identify the backup file or file path after the computer reboots into the recovery environment. However, this only occurs on my Thinkpad laptop with a 100MB Windows 7 hidden system partition.

Mon, 03/14/2011 - 21:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Beichuan,

Other users report similar issue when restoring from Windows and an internal disk.

http://forum.acronis.com/forum/19442 #23

Sun, 03/13/2011 - 17:21
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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So it seems we all agree that there is a problem with TI2011 restoring from within Windows7. The question is, what is Acronis doing about it? Can we see this being fixed in the next build?

Sun, 03/13/2011 - 19:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Thank you for your messages and your kind help.

We do not have any known issues related to backup recovery in Windows failing with the message - error occurred while opening the file.

I would really appreciate if you could get back to me with the following diagnostic information:

1. AcronisInfo report.

2. Process monitor log (run it to capture the recovery failure)

If you have additional questions, please let me know.

Thank you.

Mon, 03/14/2011 - 08:19
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
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I figured out my issue. It is Acronis Disk Director which causes my issue. Here is what I did: I used Lenovo Rescue & Recovery to restore the whole disk to the factory status from recovery media, then I used Windows built-in Disk Management (instead of Acronis Disk Director) to shrink the volume and make a new partition. Now True Image works like a charm, it can restore and boot automatically, no error prompt, and no need to tell True Image twice for a restore.

Although Acronis Disk Director resizes partitions without data loss, it may change partition table slightly different from Windows Disk Management does such that Acronis True Image cannot identify the file location.

Mon, 03/14/2011 - 21:38
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Anton wrote:

Hello all,

Thank you for your messages and your kind help.

We do not have any known issues related to backup recovery in Windows failing with the message - error occurred while opening the file.

I would really appreciate if you could get back to me with the following diagnostic information:

1. AcronisInfo report.

2. Process monitor log (run it to capture the recovery failure)

If you have additional questions, please let me know.

Thank you.

I've attached the Info Report, but the Process Monitor Log will not record the problem, because the error message occurs after the reboot to the Acronis Loader. This is outside of the Windows operating environment.

As stated this error occurs when I try to restore my system from within Windows. The system reboots, the Acronis loader starts, I get a blue screen for 2-3 minutes, then just as it starts to restore, there is an error that says it can't open the file. At this point I need to cancel and it reboots into Windows, with nothing done.

Attachment Size
60196-94573.zip 2.22 MB
Tue, 03/15/2011 - 00:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 20
Comments: 53
Beichuan Yan wrote:

I figured out my issue. It is Acronis Disk Director which causes my issue. Here is what I did: I used Lenovo Rescue & Recovery to restore the whole disk to the factory status from recovery media, then I used Windows built-in Disk Management (instead of Acronis Disk Director) to shrink the volume and make a new partition. Now True Image works like a charm, it can restore and boot automatically, no error prompt, and no need to tell True Image twice for a restore.

Although Acronis Disk Director resizes partitions without data loss, it may change partition table slightly different from Windows Disk Management does such that Acronis True Image cannot identify the file location.

I thought this might be my problem, but I have cleaned the disk in question, re formatted it using the Windows Recovery Disk and I still get this error message when I try to restore from within Windows.

Tue, 03/15/2011 - 00:08