Error when backing up: Event code: 0x00170803+0x00170813

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Posts: 4
Comments: 2

I've been getting this error (Event code: 0x00170803+0x00170813) for the last couple of days when trying to upload my backup to the online storage. I just had a chat to support who told me to delete the client.crt file in the ProgramData....\Acronis folder which did not help. Can someone tell me what this error is as the log files are no help at all. Of course the error does not show up in the knowledge base either.

Thanks,
Ben

Tue, 03/27/2012 - 13:34
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Posts: 24
Comments: 3268

Hello Ben,

Thank you for finding time to report about this issue on Forum.

Could you please send us in addition the following diagnostic information: 

  1. Exact sequence of steps performed before you've encountered this issue
  2. Screenshot of the problem
  3. Acronis Info from the problem machine

This should shed the light onto the situation.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Tue, 03/27/2012 - 19:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 12

Was this error ever resolved. I have just started to receive this error ( Event code: 0x00170803+0x00170813 ) on one of my PCs after approx 3 mins in to the backup. There appears to be no problem recovering data. It's still not in the knowledge base.

Thank you.

Steve.

Fri, 03/22/2013 - 19:49