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Error while reading file

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Hi all,

I am running TI 2015, latest build.  It has been running fine for months, but lately it has been giving me the error:

Error while reading the file,

Event code: 0x00040001+0x00040001+0x0000FFF0+0x80070017

I have formatted both source and destination drive with no errors, and re-run the backup / restore.  Backup (the full system drive) completes with no errors.  Restore is to a second bootable system drive.

Error logs seem to indicate Acronis is looking at other drives on the sytem, even though I am not backing up or restoring to them.

Does anyone have any ideas?

Regars,

Steve

 

 

 

 

 

 

 

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Steve, please download a copy of the Log File Viewer app and check the logs for any other messages that may accompany the one you reported.  Post some logs to the forum for us to look at with you too.

Where exactly are you seeing the error messages / codes that you posted above?

Please take us through the scenario that leads to these messages?

Thanks Steve.

Normally I clone my win 7 64 bit OS to another drive on a dual boot setup, so I have a disaster recovery system if the main OS drive fails.  I create a full OS backup daily automatically at midnight , but restore only every so often if I add any programs or Win updates.

I tried to do a routine recovery and received the error message as below:

Description: Stage Description
Information: Error occurred while reading the file.
Details:
A possible reason may be poor media quality.

Please press Retry to continue with Volume Full system (C) backup_full_b75_s1_v1.tib or press Cancel to cancel the operation.

The event code is as listed above.

The logs show CRC errors, see attached logs. 

As the error mentioned possible media error, I formatted the source drive (no errors) and re-ran the backup with validation.  As I have many programs on my PC, it takes approx 11 hours to backup and validate.  Problem still occured after formatting suceeded and showed no errors.  Ran chkdsk /r, and /f, re-ran backup, same error.  Ran Acronis disk director check function, which seems to be the same as Windows disk error check, again no issues found, re-ran backup with validate, same issue.

As you can imagine, sorting this out is taking some time.

Today I re-ran chkdsk with the /B parameter and it found a few bad sectors.  I am about to run chkdsk /b again, then will run the backup overnight with validation and see what happens. 

I have attached the relevant log files.  The file dated 30 Apr 2016 is the last successful restore, the one dated 11 Jul 2016 @ 00:00:04 is the backup I tried to recover and the log file dated 11 Jul 2016 @ 09:22:57 is the first unsuccessful attempt at recovery.  I have not been able to recover since, even though a backup with no validation appears to have succeeded.

 

 

 

 

 

 

 

 

Attachment Size
375443-131590.zip 10.71 KB

After running chkdsk with the /B parameter, all seems ok now, so it looks like it was a corrupted disk.

Regards

Steve

 

Steve, thanks for providing feedback - it is always good to get confirmation of what resolved any issue, and may help others long into the future.